SureSignal not working

[mattas]

Hello -

Please can you help ?

My SureSignal v2 has not been working for awhile, there is only a steady power light on it. It did used to work ok, not sure exactly when it stopped working (maybe months ago). I've tried rebooting/resetting the unit but it doesn't fix the problem - it cycles through flashing both white LED then just the left one, then it goes back to a steady power light only before repeating the cycle.

I've got a BT HomeHub 3 (BT Infinity)

S/N of my Sure Signal is 41113720712

I've followed all the troubleshooting steps from the "Steady power light only" post but nothing helped.

Download Speed : 45.53 Mbps

Upload Speed :  9.69 Mbps

IP Address : 31.52.209.181

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  6.465 ms  1.875 ms  4.007 ms

 2  172.16.10.4 (172.16.10.4)  16.868 ms  18.419 ms  14.574 ms

 3  * * *

 4  217.41.216.13 (217.41.216.13)  21.436 ms  24.196 ms  19.785 ms

 5  213.120.176.10 (213.120.176.10)  21.256 ms  18.938 ms  17.724 ms

 6  217.41.168.183 (217.41.168.183)  17.506 ms  19.619 ms  20.194 ms

 7  217.41.168.107 (217.41.168.107)  18.095 ms  19.166 ms  20.993 ms

 8  acc1-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.90)  17.918 ms

    acc1-10gige-0-0-0-5.l-far.21cn-ipp.bt.net (109.159.249.78)  19.539 ms

    109.159.249.114 (109.159.249.114)  19.634 ms

 9  core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23)  22.738 ms

    core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21)  22.154 ms

    core1-te0-7-0-6.faraday.ukcore.bt.net (109.159.249.19)  21.984 ms

10  peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175)  22.562 ms  18.373 ms  18.965 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  21.099 ms  19.624 ms  24.704 ms

12  85.205.116.2 (85.205.116.2)  19.454 ms  19.699 ms  20.920 ms

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etc

[Gemma]

Hi Alastair,

Your Sure Signal is now showing the latest firmware and last made contact with the network at 10.02pm yesterday.

Please test your Sure Signal at a different location so we can rule out a faulty Sure Signal.

Thanks,

Gemma

[ARH1950]

Hi Gemma

Many thanks for getting back so quickly.  Sorry to ask a rather dumb question, but does a different location mean a different phone line and router (i.e. maybe a neighbour's) or the same phone line but plugged into (say) a broadband extender? (which is what I happen to have available!).

Thanks again

Alastair

[grolschuk]

I would say next door if they have a different ISP/Router that you can try.

However if it is Virgin Media using a super hub, there is usualy a firewall option that needs enabling before most sure signals will be allowed to connect.

[ARH1950]

Hi

...and many thanks for that

It will need to be a neighbour; there won't be an issue with Virgin Media as their nearest presence is roughly 220 miles from here! I'm in Shetland.

All the best

Alastair

[d0881n]

Hi! So, rebooted as per instructions (thanks) and now have top two lights only. Does that mean I'm dropping it at the router you think?

[Jenny]

Hi d0881n,

If just the top two lights are lit, this usually means that the Sure Signal isn’t transmitting and the ports need to be checked.

Please check that the ports listed above are open.

If they are, check your MTU settings as follows:

• Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.
• Change the value of the MTU size to 1500.
• Log out of the router, this will usually result in a reboot.
• Perform a reset of the Sure Signal as above

Thanks,

Jenny 

[d0881n]

Just for info, and to say thanks for all the advice getting sorted - i think you must have been right that it was something getting blocked at my end. Whilst in term of rules on my firewall i should have been allowing all traffic, the fourth light would never come on. I was using a checkpoint firewall, and I even tried dropping the level of security on the connection but that didnt help either. Eventually i swapped back to my old Cisco router and that is now working fine - suresignal back in business!

You dont realise how reliant you become on these things until they arent there!

[agt1]

I have tried resetting my suresignal box (4 light version) lights one two and four are on, status is active on the dashboard but phones wont work

Serial number is 211967651107

Can you help?

[ARH1950]

An update. I moved the SureSignal to an entirely different location (300 miles away) and it began to work. On bringing it home, it now works here too. Result. But I've no idea why. Thanks, anyway, for all the previous advice.

[jrrl150273]

Hi I have a Suresignal V1 box that won't work serial 21221063791. I have done the reset which completes as per the instructions with the lights flashing in sequence. The 1st, 2nd & 4th lights are lit. The third does not light when any phone registered to the box is in use and we get no signal on our handsets other than the local intermitant signal. This also seemed to happen few months ago when Sky changed my broadband box but my wifi signal seems better around the house. My download speed is around 7-8mb.

I would appreciate any help.

Thanks.