Oh dear Vodafone - from the dizzy heights last year of being best provider with best network coverage you have certainly started to tumble to the ground.
I am posting this to make my voice heard- it is most certainly not getting heard by customer services. I feel it is best to warn as many people of my circumstance, if it is happening to others it would suggest Vodafone is acting unlawfully.
I will try to keep it brief (and probably full of typos and spelling errors!):
1) I negotiated a 40% discount in November 2015 - I was a valued Vodafone customer
2) in july 2017 I received a call from a bubbly lady from Vodafone suggesting that I could savbe a further £1 a month and increase my data from 1Gb to 4Gb and any data that I had exceeded that month would be included so I would not be charged. That month I was staying in a campsite with no wifi so used an additional £20+ on data so that was a welcome call!
3) in August I received a massive bill from Vodafone - no evidence of promised offer. 4Gb upgrade with no discount and no inclusion of data used that billing period - I thought "I'll wait to next month, it might all reset itself"
4) In September I communicated with vodafone customer services over support messaging service within the Vodafone app - admitted a mistake was made by Vodafone, they had no record of telephone call regarding the suggested offer. They promised they would reimburse me and put me back on previous plan
5) end of September - put back on 1Gb plan but no 40% discount that was agreed at original contract date AND no reimbursement
6) another support messenger communication, many appologies were given and I was promised discount will be applied. I suggested I was going to leave Vodafone at end of contract, November 2017. I confirmed end of contract date before making this threat.
7) I have just logged into my account on a computer - MY CONTRACT HAS BEEN RENEWED FOR 24 MONTHS AT FULL PRICE (note previous rate was with a phone, this is now the same rate but no new phone - FULL PRICE!!) I informed the representative in my previous communication that I was going to leave, NOT RENEW!
The conspiracy theorist in me suggests that the original, unrecorded, phonecall suggesting a better price with incerased data was actually a strategic move to recoup costs lost from heavily discounted customers.
If others have had this same or similar experience, please share and I can build a serious case with OFCOM - dont mess with your customers Vodafone!
A very disgruntled customer that is about £200 down and will be leaving in 2 weeks
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