Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Transferring number

daniellamoore6
2: Seeker
2: Seeker

‎31-01-2018 05:35 AM

I recently upgraded my phone online to use a discount code that I was able to get through my employer however Vodafone have added a new number to the account rather than upgrading my current plan. Am I able to move my old number over to the new plan that they have setup? I was also wanting to move my contract out of my dads name and into my own, will this now be effected by the upgrade not being done correctly? 

Thanks.

0 Thanks
10 REPLIES 10

daniellamoore6
2: Seeker
2: Seeker
In response to AnnS

‎31-01-2018 06:47 AM

Thank you for your help. 

 

My dad and I will be going into Vodafone to see what they say I think.

I have put my old sim in my new phone so therefore not using the new data package so I don’t know if that causes further problem and whether I would then struggle to get the contract cancelled. 

 

The discount that I have applied was one that my employer had specially setup for the company with Vodafone and so I had a code that I had to apply online (which I did during the upgrade) and when I asked in the vodafone store they said that it should be fine. Which it would have been had they applied to my upgrade and not a complete new number.  It wasn’t one that was specifically for new contracts only. 

 

Thanks again. 

0 Thanks