I've had a suresignal (2) since the first one stopped working and ended up being replaced. it worked fine with my old Samsung Galaxy S4.
That phone was stolen in late December. A replacement was sent to me within 2days - which was ULTRA impressive of vodafones insurance team.
HOWEVER, since then (December 24th), I have had an absolute NIGHTMARE attempting to connect and to get support for the connection.
I have:
a) done all the troubleshooting I can (I have no friends on vodafone - I wonder why!) and cannot transfer the suresignal to anyone else's number - this being the most ludicrous piece of advice for troubleshooting there can be)
b) tested all of the internet speeds ("exceptional" - someone in Vodafone's 2nd line technical team, as spoken to on Friday)
c) reset
d) resynched
e) re-attempted connection
f) repeated all of the above...multiple times because
APPARENTLY, each time something gets done by the 3rd line technical team, they 'didn't do it properly' (which is the response i get the NEXT time I call to inform them that the last 'attempted fix' hasn't 'fixed' anything.
I'm losing money as I work from home and CANNOT GET SIGNAL! In the meantime, I'm on hold for 30mins each time I contact Vodafone so not only am I losing jobs (and having to step outside to return people's calls if they're good enough to leave me their phone numbers on voicemail) but I'm losing time as well.
Yes. I'm frustrated.
But is there ANYTHING that I'm not doing that I can do to sort this out!?!?
External IP address: 77.103.185.101
Traceroute results:
Suresignal (v2) serial number: 40121029686
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