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19-10-2013 04:45 PM
Hi all,
My normally trusty Sure Signal v1 has become unsure of itself! Serial number 21196904318, it's been working very nicely for a long time then when I had a new SIM issued on my main number (the one against which the Sure Signal is registered), the new SIM didn't pick up the 3G signal.
As far as I can remember, at this stage the other registered SIMs were still working, but a new one that I added at the same time didn't pick up the signal.
Factory resetting the box hasn't helped, nor leaving it off for a week or so, nor deregistering and reregistering against any one of several numbers! The top two lights and the bottom light are all on, but no flashing third light. I can see the IPsec traffic between the box and the clusterXX.vap.vodafone.co.uk servers going through okay -- and if I add or remove numbers a new config of some sort gets pushed down from Vodafone. But still no 3G signal that the mobile devices want to connect to! (iPhone 5S, iPad 3, Blackberry 9790, Nokia E51, the last 3 of which have always been happy in the past.)
I gather that there is a firmware update for the v1 boxes -- is it worth you pushing that out to see if it resolves the problem? The symptoms I'm seeing sound like the ones mentioned on http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-1-s-w-upgrade/td-p/1735796
Many thanks!
Best wishes,
Martin
05-11-2013 08:41 AM
Hi Ben,
No problem. I'll actually be away until Friday evening so that'll give it plenty of time to come through!
Just to confirm -- factory-reset it when I get back? I presume there's no need to deregister and reregister again?
Many thanks!
All the best,
05-11-2013 09:55 AM
05-11-2013 09:56 AM
No worries -- keeping my fingers crossed for Friday!
M
09-11-2013 12:36 AM
Hi Ben,
Rock and roll All three registered devices showing 3G, and voice and data work nicely. Many thanks for your help!
Sorry it took until Saturday morning to let you know 😉
All the best,
Martin
10-11-2013 03:18 PM