Unable to add new user to sure signal box

[Adrian_mills]

I have followed all the on line advice/guides about clearing my caches etc and my broadband is working perfectly ,I have tried all day today without any luck and  I have still not been able to add a PAYG Vodafone to my sure signal box. My  box serial no. Is 40121419150 and whenever I try to add the phone I get "please try later error  500...2004".  This is really frustrating as I live in the country side which struggles for signal as it, is so with the intervention of the sure signal box I thought Vodafone had the upper up over other providers. 

If anyone is out there is able to help it would be really appreciated as I am starting to pull my hair out and go grey with frustration.  I have seen in another post mobile numbers can be entered manually, so I would be more than happy to give someone the phone number if it would help.

to add to insult I have just been forced to re register the box again which was working perfectly for my normal phone Grrrrrrr

[tonyvcarter]

More than once, I have found that deregestering the Suresignal, doing a reset and re-registering again and adding the extra number, solves this and similar problems. Wait and hour or so for everything to regsiter and the lights on the box to get back to normal. I did this only yesterday after Vodafone did a reset to no avail.

I can only think that something gets confused withing their system.

- No responsibility if you loose the connecton of your main phone  🙂

[Adrian_mills]

Thanks for your quick answer Tony and sorry about the slow reply. I had to walk away from it after spending nearly 4 hrs with it doing nothing.
I tried deregistering and re-registering whilst I was following the procedures set down by VF. I even got the email to say well done on registering your new sure signal box, it's every time I try to add another user the error occurs.
I think I am going to give it until tomorrow morning try again if nothing happens then look around at another box!!! What do you think ?

[tonyvcarter]

Well I'm sorry that did not work - I'm no expert only a simple (frustrated) user like you.

Did you do a reset of the box as well - reset button for 10 seconds (to power off) the Reset button again for 30 seconds to restart?

Obviously the box is working (with one phone) so I'd suspect some sort of out of sync between it and VF computer systems.

If it helps I do have a direct number for Suresignal 2nd line support

03333040191 which one of their people gave me.  Unfortunatley what he did not fix my problem and my deregister - reregister (I added the second number during the regsitration process) did work.

Stupid question, but the second phone is on Vodafone and it is 3g enabled?

[Adrian_mills]

Lol yea Vodafone PAYG mobile registered with credit . I'm trying to register it on my sure signal box which is on a pay monthly account but that shouldn't make any difference to the signal, should it !!
Thanks for the number I will keep that in mind Ms for Monday onwards if I have no luck tomorrow. Sorry you had no luck with your machine either. I think sometimes these things are in the lap of the gods.

[cineriv]

Hi Adrian, 

Try live chat, they should be able to sort it out for you.

http://www.vodafone.co.uk/contact-us/index.htm

As the Sure Signal isn't listed in the options, use 'looking for something else' and 'can't find what I'm looking for' for the two final options.

Good luck,

Mike.

[Adrian_mills]

Hi mike thanks for your answer. I tried live chat first thing yesterday. They said they where unsure how to proceed but would get straight back to me, I never heard anything else .

Many thanks for your answer , it's really appreciated .

[DaveCD]

@Adrian_mills

So that we can look into this further, see the private message I've sent for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

DaveCD