V2 Sure Signal Not Working

[ossiejnr]

Hi,

My v2 suresignal has stopped working today....two of the lights are one and white but the third isn't.  

The suresignal has a local IP and can be pinged. 

I have run a traceroute to 212.183.133.177 but it times out - detail below.

The help (https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-transmitting-a-3G-signal/m-p/23... says to contact Live Help but that doesn't appear to be working.

Any ideas?

Thanks

Chris

cmills$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  btrouter (192.168.128.4)  2.692 ms  2.886 ms  2.462 ms

2  217.47.72.58 (217.47.72.58)  26.297 ms  35.143 ms  25.910 ms

3  217.47.206.161 (217.47.206.161)  26.275 ms  24.355 ms  25.068 ms

4  213.1.69.42 (213.1.69.42)  33.356 ms  31.612 ms  32.924 ms

5  213.120.180.171 (213.120.180.171)  35.555 ms  36.434 ms  35.289 ms

6  213.120.179.83 (213.120.179.83)  36.738 ms  37.945 ms  35.305 ms

7  acc2-xe-7-3-0.sf.21cn-ipp.bt.net (109.159.251.235)  31.731 ms

    acc2-xe-5-0-2.sf.21cn-ipp.bt.net (109.159.251.239)  34.911 ms

    acc2-xe-0-0-2.sf.21cn-ipp.bt.net (109.159.251.205)  32.527 ms

8  core1-te0-13-0-2.ilford.ukcore.bt.net (109.159.251.137)  37.766 ms

    core2-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.59)  43.319 ms

    acc1-10gige-5-2-1.sf.21cn-ipp.bt.net (109.159.251.187)  45.739 ms

9  core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153)  44.044 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  42.657 ms  40.287 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  44.622 ms  42.352 ms  40.231 ms

11  85.205.0.86 (85.205.0.86)  43.132 ms  40.455 ms  39.275 ms

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[Paulamela]

Tust me once Sure stops working you are in for a world of pain I am now into third week of trying to get Vodafone to fix mine, they promise but don't give a [Removed in line with Community House Rules] for customers.  I cannot wait for my contract to expire and dump these guys!

[cineriv]

@ Paulamela

@ ossiejnr

This a bit of a shot in the dark, but it could be a degraded power supply which is causing your problems.

Replacements can be obtained from Amazon or Ebay and cost around £10 - 12 inc. delivery.

But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity and the appropriate connector that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc.

Regards,

Mike.

[scant0911]

Hi,

Still no joy after 2 days, its just sitting there with the red light on any ideas?

[cineriv]

Hi scant0911,

Sorry, you got missed from my post #12.

But the same suggestion applies to you as well.

It's worth a try!

Good luck,

Mike.

[scant0911]

no real change when changing power supply powerd up then flashed 2 light then worked for 5 mins now flashing again. usualy it goes to the red light after an hr.

how much will a replacement be it si 4 yrs old?

[Retired-Charles]

@scant0911 - Please let us know which lights are flashing and in what order.

[scant0911]

Hi,

all lights come on, they flash then for a while say 20 mins then just the power and the (normal) light come on for 5 mins then it goes to just the red power light. sometimes it flashes all lights again then to single red light

i have turned it of for now.

would be very intrested in a new one.

Thanks

[scant0911]

Hi,

Still no luck with the ss box and on closer inspection the white plastic has started to go yellow near the rear vents (getting hot). so i have ordered a new v3.

do i need to de register the old V2 before connecting the V3?

many thanks in advance

[Retired-Wayne]

@scant0911

Yes, deregister the old one.

Then once your new one arrives, just set it up as normal.

[scant0911]

Hi,

V2 deregistered (received text to confirm) but get a sorry there seems to be a problem when regestering the new v3.

can you register the new v3 for me ? the serial no is 42152645489

many thanks