V3 Problems (Power flashing & solid Amber Service light)

[Hambroski]

Please  note that this is a different problem to the one raised for a different serial number v3 unit.

I am trying to install 40124108412 and 40124107836 at PE31 8AE.

The FAQ does not appear to be relevant due to not covering v3 and also not covering the symptom.

I previously had a v1 box 21196758813 working here fine.

On both V3s I get a flashing red and a solid amber on the service light. No sign of internet and user lights.

I have amended the router to allow port access for:

Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

My IP Address is:86.133.19.212

Speednet - 38ms Download 6.8mbps Upload 0.34mbps

Pingtest - 0% lost, Ping 37ms, Jitter 9ms

I have put one in the DMZ but this makes no difference. 

Traceroute via the router shows:

traceroute to 212.183.133.177, 30 hops max

  1  217.47.93.250         40 ms

  2  217.47.93.161         30 ms

  3  213.1.69.86           30 ms

  4  217.41.168.102        40 ms

  5  217.41.168.49         30 ms

  6  217.41.168.107        30 ms

  7  109.159.249.64        30 ms

  8  109.159.249.33        40 ms

  9  213.121.193.97        30 ms

 10  195.66.224.124        40 ms

 11  85.205.116.6          40 ms

 12 Request timed out.     *

 13 Request timed out.     *

Trace complete.

Please can you help

[Retired-Lee]

Hi there Hambroski,

Thanks for your post.

The reference material I have for the version 3 VSS shows that a steady red power light and steady/solid amber service light is that there is interference but service should be there, although call quality would be affected.

The advice is to move the femtocell (VSS) units to another location if it's possible.

The IP is fine and on the whitelist and your trace route looks fine too. All the ports are opened too.

I can see both were registered on 06/12/12 at around 7pm. You've then posted at 10pm and have already tried to amend settings.

I'm slightly concerned by your upload speed but it should be enough to carry a VSS. Whether it's enough to carry three units is another matter as they'll be competing with each other for bandwidth along with any other WiFi enabled devices in the property.

I've checked both of the serial numbers you've provided and can see they've yet to make a connection to our network.

I've forced a resync of both. If this doesn't fix it then I will need you to deregister them both and re-register them, but this time please leave them for up to 24 hours before you try to change any settings on your setup. The VSS is UPnP (Universal Plug n Play) supported and no settings would need to be changed. Obviously for some this isn't the case as there are so many varied set-ups and configurations out there in the wild.

Could you let me know how you get on?

Cheers,

LeeH

[Hambroski]

Please note that as per my original post the power light is flashing not steady. Also only 2 are at this property.

It has been flashing red and the service light has been solid amber since I posted.

[Phil]

Hi Hambroski,

I've checked both the Sure Signal serial numbers for you and can see they've both made connection to our network now.

Can you confirm that they are now up and running?

Thanks,

Phil

[Nikon]

I ahve received a new V3 VSS, and also have the Power light flashing and two solid amber lights.

I have given the unit a fixed local IP address and opened,

Port 50 - TCP/UDP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/UDP

Port 1723- TCP/UDP

VSS v3 Serial Number is 40124136116

Ping 38ms

D/L 1.85 Mbps

UL 0.4 Mbps

Router : Netgear DGND3700

Tracing route to 212.183.133.133 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    38 ms    37 ms    38 ms  host81-148-64-1.in-addr.btopenworld.com [81.148.64.1]
  3    42 ms    75 ms    41 ms  213.120.178.141
  4    43 ms    42 ms    42 ms  213.120.177.98
  5    43 ms    41 ms    41 ms  217.41.168.179
  6    42 ms    42 ms    42 ms  217.41.168.107
  7    38 ms    40 ms    39 ms  acc1-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.159.249.101]
  8    41 ms    40 ms    46 ms  core1-te0-15-0-7.faraday.ukcore.bt.net [109.159.249.37]
  9    43 ms    40 ms    39 ms  peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.254.173]
 10    46 ms    47 ms    43 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    42 ms    41 ms    41 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *

[Hambroski]

Hi - thank you. Almost there. The unit with serial number 40124108412 is still flashing red power and constant amber service light.

[Retired-Simon]

Hi Nikon

Thanks for your post. Checking the registration of your device it shows as registered on 19/06/2012 which is quite bizarre as the V3 Sure Signal wasn't released until November. It shows the last connection to the network being 08/12/2012. When you did you receive the Sure Signal?

Also, could you just confirm the fixed IP address so I can check this isn't affecting anything. I'm sure it won't but would just like to be sure. Your traceroute and speed/ping tests are fine.

Hi Hambroski

Can you try de-registering this Sure Signal and then re-registering as Lee suggests, leaving it 24 hours between and allowing 24 hours after re-registration for a connection? If you're still having difficulty after this then let us know.

Thanks

Simon

[Nikon]

217.41.7.197 is my fixed IP address. Received the VSS v3 on Saturday 8th.

I had a VSS v2 since 19th June, I used the "replace" option in VSS registration on web page top register the new V3 unit. Should I de-register and start agai, or can you do this at your side? 

[Ben_H]

Hi Nikon,

Thanks for the response. I've set up a re-sync from our end for you. In order to execute the command, could you fully reset your device for me and let it set up again? It could take a couple of hours to re-register so if you do it before you go to bed and post back the results in the morning, we can pick it up form there if need be.

Cheers, Ben

[Nikon]

Not connected so far! Has the re-sync completed at your side?