V3 Problems (Power flashing & solid Amber Service light)

[Hambroski]

Please  note that this is a different problem to the one raised for a different serial number v3 unit.

I am trying to install 40124108412 and 40124107836 at PE31 8AE.

The FAQ does not appear to be relevant due to not covering v3 and also not covering the symptom.

I previously had a v1 box 21196758813 working here fine.

On both V3s I get a flashing red and a solid amber on the service light. No sign of internet and user lights.

I have amended the router to allow port access for:

Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

My IP Address is:86.133.19.212

Speednet - 38ms Download 6.8mbps Upload 0.34mbps

Pingtest - 0% lost, Ping 37ms, Jitter 9ms

I have put one in the DMZ but this makes no difference. 

Traceroute via the router shows:

traceroute to 212.183.133.177, 30 hops max

  1  217.47.93.250         40 ms

  2  217.47.93.161         30 ms

  3  213.1.69.86           30 ms

  4  217.41.168.102        40 ms

  5  217.41.168.49         30 ms

  6  217.41.168.107        30 ms

  7  109.159.249.64        30 ms

  8  109.159.249.33        40 ms

  9  213.121.193.97        30 ms

 10  195.66.224.124        40 ms

 11  85.205.116.6          40 ms

 12 Request timed out.     *

 13 Request timed out.     *

Trace complete.

Please can you help

[groovio]

Ben

I have never said I am not happy with the support (quite the opposite) - I said that despite your best efforts you simply don't know why some routers (amongst the most popular ones) don't work with the VSS.

After all the years of issues and the countless requests for help, an executive decision should have been taken to simply add a proper diagnostic routine in the VSS firmware or get the manufacturer invovled to find out exactly what all these issues are.

This is a consumer grade device, and in its current guise, is simply not fit for purpose for a very large number of people - the ultimate advice of "try it in another network" is a not a solution as all it will prove is the that original problem is indeed a problem, ie the perfectly normal router just simply will not work with the VSS.

These devices due to their opaque nature (not having any diagnostic tools) should work with ANY TCPIP router without any of the aggravation suffered by the thousands of customers out there who forked out good money in the hope to obtain a stress free service, which they clearly are not receiving.

As the owner of one of the most popular semi business grade routers out there, the Draytek 2820, I would have had to abandon the VSS if I only relied on the help here... ultimately I had to bridge the router to a cheapo VDSL PPPOE dialler to get the thing to work, surely this is not to be expected from the target audience/market if they happen to have one of the routers with which the VSS does not play ball.

Just add an HTML static diagnostics/status page to the firmware !

[Nikon]

Just a feedback, my VSSv3 and DGND3700v1 has been rock-solid since January as posted in this thread. I know that doesn't necessarily help anyone, but the two can co-exist it would appear from my experience. Clearly I had issues to get them to work, but once it did it hasn't failed once.

[Hambroski]

Hi - I did as you suggested. I deregistered the one that wasn't working (40124108412). I waited over 24 hrs (3 days) and yesterday went to register it again. It registered and it confirmed on the manage my sure signal website but the power was flashing and the service light was solid amber as before. It stayed like this for 6 or 7 hours and then last night we had a small power cut and after that it came alive with a white internet light and white service light... BUT... the one that was working (40124107836) has now got a flashing power light and a solid amber service light!

Please can you help.

Thanks,