V3 Sure signal help please!!!!!

[flanker5]

hello,

can someone please help.

have done the setup for our new v3 suresignal as per this forum says.

added users etc etc....

all looks good on "my sure signal" page.

but no one can get any signal. power light is on, internet light is on, but no "in use" light.

have factory reset twice now. no difference. can someone please check if i m on the white list.

ip: 62.232.37.173

getting rather bum itching now.

thanks very much.

[flanker5]

thank you.

can you see any connectivity your end per chance?

we still don't seem to be working? no 3g no boosting?

[Retired-Matt_B]

Hi flanker5,

I can see that your Sure Signal updated with our servers last night.

Is everything now working fine?

Thanks, 

Matt B

[flanker5]

Thanks for getting back to me.

we still are not getting any boosting.

i ve checked the user tel numbers, and all are good.

please help.

[DaveCD]

Hi flanker5

I can see that you connected yesterday.

I also checked the software on the device which is up to date and performed a resynch to clear any faults that may be in the background.

Please can you perform a traceroute as advised by Ben_H and also let me know what lights you're seeing?

DaveCD