VSS 3 issue

[burleigh]

Hi all

For the past couple of days my VSS 3 isn't connecting to Vodafone. The red light is on but the first of the other 3 lights is pulsing slowly with no other lights on. I have tried resetting but just comes back up as the same. My internet connection is fine, well above the requirement & the VSS 3 has been working well for ages.

Some help please?

Cheers

[iwaneds]

Clearly I missed that because my issue was in fact listed (Light one on, light two flashing)...

The issue you’re experiencing:

VSS (v1) no longer connecting

What light sequence you're seeing:

Light one on, light two flashing

Ping: 25ms

Download speed: 11.44Mbps

Upload speed: 0.96Mbps

IP adress: 94.6.86.244

Your Sure Signal serial number: 21227835077

The results of a traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1   225 ms     3 ms     2 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    16 ms    18 ms    20 ms  ip-84-38-37-18.easynet.co.uk [84.38.37.18]
  4    17 ms    18 ms    19 ms  ae51.edge3.London15.Level3.net [212.187.193.185]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    18 ms    16 ms    16 ms  212.187.195.178
  8    18 ms    18 ms    17 ms  ae12-xcr1.lns.cw.net [195.2.28.26]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

Im a little confused - sorry. 

Your using a Sure Signal v3 but your trace says v1. (Maybe I've read that bit wrong)

If it is a v1 - It may be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc." 

[iwaneds]

Hi Lee - no, it is a v1.

This wasn't originally my thread, but posted to it as I was experiencing a similar issue to the OP.

Thanks,

Iwan

[DaveCD]

@iwaneds,

Your lights indicate that the Sure Signal is unable to connect with our servers. This is also evident in your traceroute results.

Please ensure you have the correct ports open in your router settings. Although we don't support routers, you can find support for this on other websites.

It's also worth trying the suggestion from @BandOfBrothers.

[iwaneds]

Why would I suddenly need to start opening up ports when the unit had been working happily for about 5 years until about 10 days ago?

This is getting beyond ridiculous now. Your rep on live chat last night assured me that the issue was sorted, that'd he'd reset the SS from Vodafone's side and that it would be working within 30 mins. That was 16 hours ago and it's still not working.

Can you also explain why there's a different light cycle happening? I now see this:
1,2,3 flash
1,3 flash
2 flashes

This is repeated for a while before going back to the 1 solid, 2 flashing scenario.

[DaveCD]

@iwaneds

So we can rule out a fault, please test the Sure Signal at another location such as a friend or family members (preferably with a different ISP).

[iwaneds]

@DaveCD just tried at my mother's house (different ISP) but still no luck. Light 1 on solid, light 2 flashing

[myself12345]

as of this morning , i am having the exact same problem ( power light solid red, connecting world light constantly flashing white ) 

If you try your SS at another address do you , need to update the address details for the SS?

[iwaneds]

My understanding is that the postcode only matters to enable emergency services to locate you if a call was made to them via the SureSignal. As long as the SureSignal is registered and active, theoretically it should work anywhere

[myself12345]

Follow up :

Mine has come back on , with out any changes from me , so obviously a Vodafone problem , i rang them back , said they had been having issues for a week or so and been doing maintenance and pushing firmware updates out , and today is the last day for this work.

Why the first person i spoke to this morning could not tell me this, instead of trying to blame my ISP/router .