VSS V2 just a solid Red light

[jhar]

My VSS V2 is has stopped working and now just has a solid Red light. The mac address is showing as an attached device on my router and the tracert looks ok, see attached, but for some reason VSS will longer work.

Any advice or reason for this?

[Retired-Lee]

Hi there jhar,

Thanks for posting.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

Thanks

LeeH