VSS issue

[grebouk]

The issue you’re experiencing:

VSS 1 worked for years and now not working. I have reset, deregistered and registered again but no joy.

What light sequence you're seeing:

1 solid and then 2 flashing, then 1 & 2 solid and 4 flashing then all out and sequence starts again

Your speed test results from here.
8ms, 47Mb down, 14Mb up

Your external IP address from here.

86.171.173.115 

Your Sure Signal serial number:

 21224666327

The results of a traceroute.

C:\Windows\system32>PathPing 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  LOCNET [192.168.30.119]
  1  217.32.147.6
  2  217.32.147.30
  3  213.120.176.34
  4  217.41.168.251
  5  217.41.168.109
  6  acc2-te0-7-0-4.l-far.21cn-ipp.bt.net [109.159.249.200]
  7  core3-te0-19-0-21.faraday.ukcore.bt.net [109.159.249.159]
  8  peer1-et-1-1-0.telehouse.ukcore.bt.net [213.121.193.161]
  9  lndgw2.arcor-ip.net [195.66.224.124]
 10  85.205.0.86
 11     *        *        *
Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           LOCNET [192.168.30.119]
                              100/ 100 =100%   |
  1  ---     100/ 100 =100%     0/ 100 =  0%  217.32.147.6
                                0/ 100 =  0%   |
  2  ---     100/ 100 =100%     0/ 100 =  0%  217.32.147.30
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%     0/ 100 =  0%  213.120.176.34
                                0/ 100 =  0%   |
  4  ---     100/ 100 =100%     0/ 100 =  0%  217.41.168.251
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%     0/ 100 =  0%  217.41.168.109
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%     0/ 100 =  0%  acc2-te0-7-0-4.l-far.21cn-ipp.bt.net [109.159.249.200]
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%     0/ 100 =  0%  core3-te0-19-0-21.faraday.ukcore.bt.net [109.159.249.159]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%     0/ 100 =  0%  peer1-et-1-1-0.telehouse.ukcore.bt.net [213.121.193.161]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%  lndgw2.arcor-ip.net [195.66.224.124]
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%  85.205.0.86

Trace complete.

C:\Windows\system32> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     8 ms     5 ms     9 ms  217.32.147.6
  2     8 ms     9 ms     6 ms  217.32.147.30
  3     9 ms    10 ms    11 ms  213.120.176.34
  4     7 ms     8 ms     8 ms  217.41.168.251
  5     9 ms     7 ms     8 ms  217.41.168.109
  6     8 ms     7 ms     8 ms  acc2-te0-0-0-6.l-far.21cn-ipp.bt.net [109.159.249.208]
  7    11 ms     9 ms    10 ms  core3-te0-9-0-27.faraday.ukcore.bt.net [109.159.249.179]
  8     9 ms     8 ms     8 ms  peer1-xe1-0-0.faraday.ukcore.bt.net [213.121.193.165]
  9    10 ms     9 ms    10 ms  lndgw2.arcor-ip.net [195.66.224.124]
 10     9 ms     9 ms     9 ms  85.205.0.93
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

[cineriv · Accepted solution]

Hi grebouk,

There is no doubt in my mind that your issue is due to a degraded power unit.

Replacement power supplies are available from Ebay or Amazon and cost around £10.

But firstly, if you want to prove that is the fault, have a look around for a 12 Volt power supply at around 1 - 2 Amp capacity with the same connector. You can find such units on external hard drives, printers, monitors, routers etc.etc.

Regards.

[grebouk]

That's great thanks. Not sure why the two phone calls to Vodafone haven't raised this but I'm very grateful.

[cineriv]

Many V1 Sure signals have been binned because no one can diagnose the problem mainly due to the fact that the power light is fairly stable and does mislead everyone in thinking that the power supply is ok.

There are many threads similar to yours which illustrate the issue, here is one picked at random ..........

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-V1-not-working/td-p/2463551

Regards,

Mike.