VSS not working on iPhone 4S and 5

[amelia158]

Hi

I have had my VSS for a couple of years and have had no problems at all, however i have updated both mine and my daugthers phones to iPhones 4S and 5 and neither of them are connecting.

I tried to remove and add our numbers back onto the VSS however it was not letting me do this, I reset the VSS and this did not work either therefore I de-registered the VSS from my acount however now when I try to register it again it will not let me and tells me it is already registered!

Serial Number - 40113308569

HELP!!

[Retired-Kay]

Hi amelia158, 

I can see it was deregistered and re-registered successfully yesterday. 

It hasn't updated with our servers since though so I'll do a resync for you. Please do a reset to complete the process;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Thanks, 

Kay