VSS1 stopped working

[rjhazeld]

I have had a VSS1 for many years periodically it stops working (correct lights but no signal on phone). This has recured. I have reset the VSS1 and have lights 1,2 & 4, all steady. According tot he dashboard on MyVodafone the VSS is active. The handset has been rebooted but has no signal (I have disabled WiFi but that makes no difference. The VSS1 serial number is: 21225090527. There have been no changes of router or ISP both of which are working well at the moment. The handset software was updated a couple of weeks or ago.

I can't pin down exactly when the connection tot he handset failed because the phone is seldom used (the Vodafone signal in the area is so poor I daren't give my mobile number as a principal contact number) I'd guess a week or so.

When this has happened before some sort of update has been sent to the VSS which has solved the issue can this be done now?

[Retired-Simon]

Hi rjhazeld

Can you try the Sure Signal on another connection to see if you get the same issue?

This will help determine whether it’s faulty unit.

Thanks

Simon

[rjhazeld]

I don't have a second broadband connection. However, I have moved the network connection from the router to a switch on the network. However, there is no change in the situation.

[Retired-James]

Hi rjhazled,

Are you able to test this on a neighbour’s or family member’s internet connection?

We need to see if this works on a different internet provider and router combination to rule out a setup or connection issue.

Failing this, please deregister and re-register the Sure Signal after one hour to download a new setup profile.

James

[rjhazeld]

I was able to plug the VSS1 into our village hall router for an hour yesterday - no difference but I did not reset it or try anything else.

I have tried deregistering and reregistering the unit also with no change.

If the unit appears o be working properly from your end then I guess my phone isn't connecting properly. It is an HTC One can the vodafone settings be reloaded ?

[rjhazeld]

I don't know whether it is significant but the tracer fails as shown below:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    13 ms    13 ms  lo0-central10.pcl-ag06.plus.net [195.166.128.18
]
  3    11 ms    10 ms    10 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.1
2]
  4    13 ms    10 ms    13 ms  xe-10-3-0.pcl-cr02.plus.net [212.159.0.214]
  5    11 ms    10 ms    12 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  6    10 ms    10 ms    14 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  7    11 ms    12 ms    11 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]

  8    11 ms    10 ms    11 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]

  9    11 ms    11 ms    10 ms  ae-225-3601.edge3.London1.Level3.net [4.69.166.
46]
 10    11 ms    13 ms    11 ms  195.50.118.230
 11    12 ms    12 ms    12 ms  195.2.30.61
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\WINDOWS\system32>

[Retired-Andy]

Hi rjhazeld,

The Sure Signal would need to go through the set up process when connected in your village hall.

This can take up to six hours to complete.

The traceroute you’ve given reaches our servers.

After this point, it times out for security reasons.

You can get the latest settings for your phone from here.

If this doesn’t work, try a factory reset of your phone.

You can see how to do this here.

Let me know how you get on.

Thanks,

Andy

[rjhazeld · Accepted solution]

Download of settings failed (probably because there was no connection apart from Wi-Fi). However, factory reset fixed the problem whatever it was. I had checked the settngs manually and they appeared to be ok so reset was a last resort. The only odd thing was that there appeared to be three sets of settings before the reset. I can only assume that two were downloads after the phone was set up initially and somehow the last one downloaded caused the corruption.

[DaveCD]

Hi rjhazeld.

The downloads may have been the new software being installed.

Thanks for letting us know that this is back up and running, if you need anything else, just drop us a post.

DaveCD