Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Jenny]

Hi Gleith,

I’ve checked your serial number and IP address and everything looks fine.

Your Sure Signal last connected on 31 December.

How are you getting on now?

Thanks,

Jenny 

[gleith]

Hello,

Thanks for your response.

As far as I've seen the box has never connected and worked as described, I've never had the two white lights signifying correct operation or improved 3G/ phone signal.

This is still the case, periodically the box searches but never connects.

[bobin]

Hi Gleith

Just to let you know when I replaced my SS2 with the SS3 I had the same problem (just a red light and others) and spent 3 weeks changing all sorts of router settings and ports to no avail, to end up screaming at VPhone to get a replacement that worked with in 10 mins of plugging it in.

[chrisparf]

I powered off and on my Router today since then my Sure Signal will no longer connect.

Hi here are the required responses:

Ping 18 ms

Download speed 46.44 Mbps

Upload Speed 18.77 Mbps

Sure Signal S/N 40124221975

 Trace Route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Chris>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  dd-wrt [172.16.0.1]
  2    35 ms    35 ms    34 ms  lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
  3    34 ms    34 ms    34 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.19
0]
  4    34 ms    34 ms    34 ms  xe-9-1-0.pcl-cr02.plus.net [212.159.0.222]
  5    35 ms    34 ms    34 ms  a195-166-129-2.deploy.static.akamaitechnologies.
com [195.166.129.2]
  6    34 ms    34 ms    35 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    37 ms    38 ms    37 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    36 ms    36 ms    36 ms  85.205.116.2
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
Many Thanks

Chris Parfitt

[chrisparf]

Update: my sure signal is now up and working, it seems it has an auto re-try function sorry for the noise!

[shelleytg]

Sure Signal works periodically for short periods after being re-booted, but always defaults to the same lights, power flashing, internet solid orange, service off, use off. 

 Test results below:

 Download speed 1.21 mb

Upload speed  .36mb

Ping test 42 ms

Jitter 6ms

Grade B

IP address31.185.207.161

Serial no. 40131561074

Tracert

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    43 ms    99 ms   101 ms  dsldevice.lan [192.168.1.254]
  2    38 ms    38 ms    39 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
  3    38 ms    40 ms    39 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.18
4]
  4    37 ms    37 ms    38 ms  xe-9-0-0.pcl-cr01.plus.net [212.159.0.216]
  5    40 ms    39 ms    38 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    39 ms    42 ms    40 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    40 ms    39 ms    39 ms  85.205.116.14
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.

This is very frustrating as I live in an area with very poor mobile signal, any help will be gratefully received.

[Ben_H]

Hi shelleytg,

Thanks for posting your results. For the Sure Signal to work, we recommend a minimum download speed of 4.13Mbps. Anything below this may mean you see intermittent service.

Are you able to chat with your ISP about your speed options? Everything else from your details looks fine.

Cheers, Ben

[shelleytg]

Ping 62ms

Download 1.23mbps

Upload 0.37 mbps

IP address 31.185.207.161

Serial no 40131561074

Tracert results attached

When re-set the Sure signal works for a while before returning to flashing power, orange internet and next 2 lights off.

Please help.

[Retired-James]

Hi shelleytg,

From what you’ve said, the issue sounds like it is down to the speed of your broadband connection.

As this is already borderline any fluctuation such as using the internet whilst making a call, can cause the connection to be lost.

Your best option would be to contact your internet provider about the possibility of increasing your speeds.

James

[tomwynne]

Your speed test results from here:
Down: 73.52
Up: 18.02
http://www.speedtest.net/my-result/3267086134

Your ping test results from here: Ping: 31ms, Jitter: 17ms, http://www.pingtest.net/result/92559602.png

Your external IP address from here: 86.134.58.176

Your Sure Signal serial number:  40132110277

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 147.735 ms 1.224 ms 1.334 ms
2 172.16.10.133 (172.16.10.133) 6.788 ms 3.936 ms 2.622 ms
3 217.41.216.54 (217.41.216.54) 3.848 ms 4.036 ms 4.071 ms
4 217.41.216.53 (217.41.216.53) 5.051 ms 4.107 ms 3.887 ms
5 217.32.147.234 (217.32.147.234) 3.957 ms 5.191 ms 4.856 ms
6 213.120.178.67 (213.120.178.67) 5.177 ms 4.605 ms 3.871 ms
7 217.41.168.107 (217.41.168.107) 3.997 ms 4.525 ms 3.845 ms
8 109.159.249.110 (109.159.249.110) 5.512 ms
acc1-10gige-0-1-0-4.l-far.21cn-ipp.bt.net (109.159.249.70) 4.687 ms
acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.86) 4.835 ms
9 core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23) 4.834 ms
core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21) 5.680 ms
core1-te0-7-0-6.faraday.ukcore.bt.net (109.159.249.19) 7.564 ms
10 peer1-xe8-2-1.telehouse.ukcore.bt.net (213.121.193.137) 4.579 ms 4.709 ms 5.341 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 6.422 ms 7.798 ms 7.770 ms
12 85.205.116.10 (85.205.116.10) 8.089 ms 7.399 ms 6.491 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *

(never completes)