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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74367 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229969 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204387 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Order queries

Hi Everyone   If you’re waiting for your delivery of a shiny new iPhone 6 or 6 Plus you can track your order with our Order Tracker online.   We update this every hour with the latest information and delivery estimates, so if anything changes – you’l...

KD by Community Manager (Retired)
  • 21061 Views
  • 0 replies
  • 3 thanks

Confirmation email errors

We're aware that some customers are seeing incorrect order details in their confirmation email or, in some cases when ordering online, on the confirmation screen. Rest assured that this is an error in the communication and that you will receive the ...

Confirmation email delays

Due to the volume of orders we're taking for the iPhone 6 and 6 Plus, there may be a delay in confirmations being sent out. All valid orders will receive their confirmation email as soon as possible.

Woop Woop

Things are looking up.....I have just checked my order tracking and it shows that it's moved to number three and my fone is being picked at the warehouse so hopefully I might get it on the 19th. So my fingers are now crossed! !!!!!

Delivery

My phone is due to be delivered on Friday however I had to order online as there was an hour wait by phone! This meant I could not give my work place for delivery. Someone will be in during the morning but no one in the afternoon. Last time my phone ...

pipz by 4: Newbie
  • 13035 Views
  • 19 replies
  • 0 thanks

top up problems

I have £20 credit on my account (from a voucher) but I cannot buy a payg data pack at present. I confirm the Phone number which is fine but when I click on choose a top up or pack the error message is " It seems that you can't buy any products on 078...

merlin66 by 2: Seeker
  • 12025 Views
  • 2 replies
  • 0 thanks

When will my new phone activate?

Hi guys,My contract was up for renewal so I upgraded from a Nokia Lumia to an iPhone, and this was done on Saturday 13th September. The girl in the phones4u shop popped my new sim in the phone for me (I'm keeping the same number) and told me it would...

Nano - Sim to new iPhone

Hi - I have a quick question I'm hoping to get help with. I was on a one year contract on Vodafone, with an iPhone 5S. I recently have bought an iPhone 6, which is unlocked, and now have a SIM only deal with Vodafone. Will I just be able to put the s...

SureSignal v1 on Plusnet not working

Hi, Serial number: 21225100060. I have a SureSignal version 1 and I’ve noticed it had stopped working. This may have been since i upgraded my Plusnet internet to fiber a few months back. So, I’ve followed all the advice I can find on the internet, th...

Iphone5 text to Galaxy 5

I recenty setup imessage on my iphone using my wife's itunes account.  Since then she has not been able to receive text mesages from me - they keep going to her email account.  I have turned off imessage but the message still goto her email account. ...

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