Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

Retired-Lee
Moderator (Retired)
Moderator (Retired)

‎11-01-2013 11:30 AM - last edited on ‎14-07-2014 05:31 PM by Moderator (Retired)

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

 

  • Power: Flashing
  • Internet: Solid Orange
  • In Service: Off
  • In Use: Off

 

Cause

 

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

 

Troubleshooting

 

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

 

  • Your speed test results from here
  • Your ping test results from here
  • Your external IP address from here
  • Your Sure Signal serial number
  • The results of a traceroute

 

Traceroute command:

On a PC:

 

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply

 

On a Mac:

  1. Open Terminal (Applications, Utilities)
  2. Type 'traceroute 212.183.133.177'
  3. Press Enter

 

This will help us get the quickest possible resolution for you.

Thanks

LeeH

558 REPLIES 558

stuffir35
1: Seeker
In response to Retired-Andy

‎15-06-2014 03:22 PM

Hi Andy,

 

All the ports are fine and my router & firewall hasn't ahd any settings changed for months.

 

The VSS3 started working all of its own yesetrday evening. I have no idea what caused the outage for most of the day 😞

 

Thanks,

0 Thanks

RobinBurgess
1: Seeker
In response to Retired-Andy

‎22-06-2014 07:11 PM

Hi there, I use this signal booster for work and we switch it round the office and have 2 of them switching around. I've gotten a v3 one to work this this week and it will not connect, here is my tracert:

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    13 ms    12 ms    12 ms  host-80-47-172-1.as13285.net [80.47.172.1]
  3    14 ms    13 ms    14 ms  host-78-151-225-240.static.as13285.net [78.151.2
25.240]
  4    14 ms    14 ms    13 ms  host-78-151-225-168.static.as13285.net [78.151.2
25.168]
  5    19 ms    19 ms    20 ms  host-78-144-11-63.as13285.net [78.144.11.63]
  6    19 ms    19 ms    19 ms  xe-8-1-0-scr001.loh.as13285.net [78.144.0.217]
  7    21 ms    20 ms    19 ms  xe-10-0-1-xcr1.lsw.cw.net [166.63.217.37]
  8     *       20 ms    20 ms  ae12-xcr1.lns.cw.net [195.2.28.26]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.

 

Router is a TP Link TL-WDR3600 N600 on Talktalk fibre. Any ideas? I need this desperatly :Sad_face: Thanks in advance!

0 Thanks

Ben_H
Moderator (Retired)
Moderator (Retired)
In response to RobinBurgess

‎22-06-2014 07:17 PM

Hi RobinBurgess,

So we can get the details we need, take a look at our Sure Signal Troubleshooting thread. If you’re not directed to an existing thread, please post back your results here.

Cheers, Ben

0 Thanks

Anonymous
Not applicable
In response to Retired-PaulE

‎05-08-2014 10:30 AM

My SureSignal has been working well for a year now although I often had to reset it on Sundays!

VirginMedia recently upgraded my Broadband to 50Mb which performs extremely well.  But since then I have had to reset the SureSignal nearly every day, sometimes several times in a day.  Here are my test results, I would be very grateful if someone could look into this for me.

With thanks,

John Cass

 

Speed Test: Download 54.4, Upload 3.2
Ping Test: Packet Loss 0%, Ping 24ms, Jitter 11ms
External IP: 86.16.135.216
Serial Number:40132328127
Tracert:
  1    <1 ms    <1 ms    <1 ms  blueyonder.num11.net [192.168.1.1]
  2     8 ms     6 ms     8 ms  10.15.176.1
  3     9 ms     7 ms    10 ms  cpc1-bror4-3-0-cust185.bmly.cable.ntl.com [80.1.244.185]
  4    15 ms    15 ms    14 ms  brnt-bb-1c-ae11-0.network.virginmedia.net [80.1.240.173]
  5    36 ms    19 ms    19 ms  195.2.9.149
  6    20 ms    18 ms    18 ms  ae15-xcr1.lns.cw.net [195.2.30.114]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

0 Thanks

Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to Anonymous

‎05-08-2014 01:59 PM

Hi JMCass,

 

The information you've supplied is fine.

 

I've asked for a software update to be pushed through to the Sure Signal, which should resolve this.

 

Please keep it switched on for the next 24 hours.

 

Thanks,

 

Ian

0 Thanks

Anonymous
Not applicable
In response to Retired-Ian_

‎05-08-2014 02:29 PM

Many thanks Ian.  My SureSignal is always on until it needs resetting!

0 Thanks

g7jjf
2: Seeker
2: Seeker
In response to Retired-PaulE

‎02-09-2014 03:27 PM

Hi,

 

I noticed today that my Sure Signal box can't authenticate to the Vodafone network.

 

It looks like I get no response when I ping or tracert to 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BRIGHTBOX [192.168.1.1]
2 8 ms 7 ms 7 ms 213.1.113.88
3 8 ms 8 ms 8 ms 213.1.128.110
4 12 ms 13 ms 12 ms 213.1.78.26
5 13 ms 13 ms 12 ms 87.237.20.130
6 16 ms 15 ms 15 ms 80.150.171.93
7 26 ms 26 ms 26 ms 80.150.169.154
8 27 ms 26 ms 26 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

Speed test results :

D/L speed 5.3 Mbps

U/L speed 0.86 Mbps

 

Ping test results : No response to 212.183.133.177

 

My external IP address is 95.144.250.54

 

My Sure Signal serial number is 40131015964 

 

Is there a known network issue at Vodafone or is something else wrong ?

 

Thanks,

 

Jon.

 

0 Thanks

Ben_H
Moderator (Retired)
Moderator (Retired)
In response to g7jjf

‎03-09-2014 05:30 PM

Hi everyone,

Jon - Your speedtest and IP details are fine, but your unit hasn't connected to our servers since Monday. Please test another Ethernet cable if your ISP have said that there's are no known issues.

@lincolnmark - I'm glad to see it righted itself. :Smiling:

 

Simon - I've performed a resync for you. Please reset your Sure Signal and allow an hour for it to come back online. You may need to reset your router too. :Winking_smiley:

@exportential - Your traceroute isn't hitting our servers. Please check with your ISP that the following ports are open on your router:

 

  • 8 – TCP/UDP (All routers)
  • 50 – TCP/UDP (All routers)
  • 53 – TCP/UDP (Virgin Super Hubs)
  • 67 – UDP (Virgin Super Hubs) 
  • 68 – UDP (Virgin Super Hubs) 
  • 123 – UDP (All routers) 
  • 500 – UDP (All routers) 
  • 1723 – TCP/UDP (BT Home Hubs) 
  • 4500 – UDP (All routers) 
  • 33434 – 33445 – UDP (Virgin Super Hubs)

Victoria - Your download speeds are a little low. We recommend 4.13Mbps for Sure Signal to work effectively. Please speak to your ISP about your speed options.

Alan - Your results all check out OK and your Sure Signal last updated yesterday around 3am.

If you're still struggling, please test another Ethernet cable and try repositioning the Sure Signal to another room to test the location.

Cheers,

Ben

ajabbar
2: Seeker
2: Seeker
In response to Retired-PaulE

‎08-09-2014 07:35 PM

Hello, I have ran a test on my Vodafone Home Signal V3. Could you please tell me the meaning of these results from the screen dump in the attachment. The Internet light is flashing power light is on and all other lights are off. Kind Regards Ameen
0 Thanks

Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to ajabbar

‎09-09-2014 01:54 PM

Hi ajabbar,

 

I can't see an attachment.

 

Please take a look at our Sure Signal Troubleshooting thread.

 

If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,


Ian

0 Thanks