Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[tomwynne]

... and Sure Signal needs a 'service status' page.  Looked high and low this morning and very surprised that this doesn't exist for such a critical service.

[Tomtully321]

Hi Ben.

I am on virgin media and it is a superhub 2

[DaveCD]

Hi Tomtully321.

So we can check the Sure Signal isn't faulty, please try using a different connection such as at a friend or family members.

DaveCD

[stuffir35]

Internet provider: BT

VSS3 always left on.  It has been working fine for a month at least. I have turned it off & on again, reset it but still just get flashing red + solid orange internet lights. 

Speed test: 66.56 Mbps down / 18.85 Mbps up

Ping test: 11ms / jitter 1ms

My IP: 31.53.182.56

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.bdksol.co.uk [192.168.13.1]
2 * * * Request timed out.
3 * * 6 ms 31.55.187.209
4 7 ms 6 ms 7 ms 31.55.187.208
5 7 ms 7 ms 7 ms core3-hu0-1-0-0.faraday.ukcore.bt.net [195.99.12
7.32]
6 7 ms 7 ms 7 ms 62.6.201.213
7 10 ms 7 ms 7 ms t2c3-xe-0-2-0-0.uk-lon1.eu.bt.net [166.49.211.17
0]
8 6 ms 6 ms 7 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

Thanks,

[djmaitla]

Hi. I note you are using BT Infinity. Make sure you use the BT HomeHub 5 as it works well with VSS3. If you have BTHH3 replace it.

[chappers432]

Hi,

My VSS has been working fine. We had a powercut last night due to thunderstorms and today I cannot get the VSS to work. The powerlight is flashing and the second light is orange. Every now and then it changes to powerlight solid, and second light slowly flashing white.

Here are the results from the tests

Speed Test

ping 42ms

Download 11.97 mbps

Upload 1.57 mbps

Ping Test

Quality B*

Ping: 40ms

Jitter: 3ms

IP Address

86.128.1.72

TraceRoute

crosh> tracepath 212.183.133.177
pid: 31B1734B542C515CD2E06F6144E72EEC
1:  dhcpcd-5-1-4-48-5a-b6-66-0f-d1.home                   0.119ms pmtu 1500
1:  BThomehub.home                                        2.853ms
1:  BThomehub.home                                        2.487ms
2:  BThomehub.home                                        2.517ms pmtu 1492
2:  217.32.147.4                                         42.178ms
3:  217.32.147.30                                        47.057ms
4:  213.120.176.34                                       44.272ms
5:  213.120.178.69                                       44.713ms
6:  217.41.168.109                                       42.639ms
7:  acc2-te0-1-0-5.l-far.21cn-ipp.bt.net                 45.699ms
8:  core3-te0-9-0-27.faraday.ukcore.bt.net               50.496ms
9:  62.6.201.213                                         46.149ms
10:  t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net                    41.551ms
11:  166-49-211-254.eu.bt.net                             42.769ms
12:  ae14-xcr1.lnd.cw.net                                 47.435ms

Serial number 40134705819

Thanks

Steve

[chappers432]

Not sure if it's a huge coincidence but not long after posting on the forum the VSS started working!

If someone helped - thanks!

Steve

[Chownaldo]

Hello,

ping - 65ms

download - 3.55 mbps

upload - 0.82 mbps

ping - 63ms, packet loss - 0%, jitter - 22ms

IP - 80.44.68.101

SERIAL - 40124216397

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  9.191 ms  1.857 ms  1.792 ms

 2  80-44-64-1.dynamic.dsl.as9105.com (80.44.64.1)  15.156 ms  59.033 ms  48.163 ms

 3  host-78-151-226-153.as13285.net (78.151.226.153)  54.587 ms  20.065 ms  20.307 ms

 4  host-78-151-226-160.as13285.net (78.151.226.160)  20.937 ms

    host-78-151-225-140.static.as13285.net (78.151.225.140)  21.318 ms

    host-78-151-226-54.as13285.net (78.151.226.54)  20.991 ms

 5  host-78-144-9-231.as13285.net (78.144.9.231)  28.449 ms

    host-78-144-9-9.as13285.net (78.144.9.9)  26.813 ms

    host-78-144-9-3.as13285.net (78.144.9.3)  28.025 ms

 6  host-78-144-10-124.as13285.net (78.144.10.124)  28.666 ms

    host-78-144-10-54.as13285.net (78.144.10.54)  28.566 ms

    host-78-144-10-132.as13285.net (78.144.10.132)  31.714 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  32.211 ms  31.142 ms  31.456 ms

 8  85.205.0.86 (85.205.0.86)  31.219 ms  28.980 ms  32.084 ms

 9  * * *

got up to 64 hops successfully

thank you

[Chownaldo]

light sequence is actually power - solid red, internet - white, in service - off, in use - off

[Hamster_tango]

Sorry my post seems to have gone to a different post than I'd intended whilst I registered for the forum
I will repost in my intended place