Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Retired-Matt_B]

Hi Chownaldo,

Your speed tests, ping test and IP are all fine.

The first thing to try is a new Ethernet cable.

If this doesn't resolve the issue, please ensure that the following ports are open on your router:

Ports to be opened for forwarding

•          8 (TCP & UDP)
•          50 (TCP & UDP)
•          53  (TCP & UDP)
•          67 (UDP)
•          68 (UDP) 
•          123 (UDP)
•          500 (UDP)
•          1723 (TCP & UDP)
•          4500 (UDP)
•          33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

•          212.183.133.177-179
•          212.183.133.181-182
•          212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

•          Unplug the ethernet cable from the Sure Signal
•          Locate the button on the base of the box next to the Ethernet ports
•          Press and hold the button for approximately 30 seconds
•          Once the lights come back on, release the button
•          Plug the cable back in
•          Allow around one hour for the Sure Signal to come back online.

Thanks,

Matt B

[AlanWM]

Returned home this evening to a fully functioning sure signal. Definitely couldn't get phones to see it this morning but fine now. Thanks for checking. Alan

[g7jjf]

Came home from work to find my Sure Signal working again.

Thanks,

Jon.

[wburbidge]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\wburb_000>cmd
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\wburb_000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     8 ms     7 ms     8 ms  esr2.birmingham5.broadband.bt.net [217.32.86.141
]
  3     9 ms     8 ms     8 ms  217.32.86.77
  4     8 ms     8 ms     8 ms  213.1.69.94
  5     8 ms     8 ms     8 ms  31.55.164.102
  6     8 ms     8 ms     8 ms  31.55.164.57
  7     8 ms     8 ms     9 ms  31.55.164.107
  8     8 ms     9 ms     8 ms  acc1-10Gige-0-5-0-4.bm.21cn-ipp.bt.net [109.159.
248.96]
  9    17 ms    18 ms    18 ms  core1-te0-3-0-2.ealing.ukcore.bt.net [109.159.24
8.16]
 10    16 ms    15 ms    16 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
 11    18 ms    18 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    19 ms    19 ms    19 ms  85.205.0.86
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Anonymous]

Lost iPhone signals (Samsung device OK) then Sure Signal box went into this mode a couple of hours later. Had been stable for a few months and was perfectly fine last night.
Have reset, turned off and on etc. no change.

Results:
IP: 81.131.131.37
Download speeds 2.90 & 3.10 Mbps
Upload speeds 0.38 and 0.40 Mbps
Ping 49 ms, Jitter 3 ms
Sure Signal Serial Number 40140924800
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 35 ms 28 ms 29 ms 217.32.97.122
3 27 ms 27 ms 28 ms 217.32.97.161
4 36 ms 36 ms 36 ms 213.1.69.162
5 38 ms 38 ms 38 ms 31.55.165.181
6 36 ms 36 ms 36 ms 31.55.165.107
7 36 ms 37 ms 35 ms 109.159.250.56
8 46 ms 46 ms 46 ms 109.159.255.217
9 42 ms 43 ms 43 ms peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
10 43 ms 45 ms 46 ms lndgw2.arcor-ip.net [195.66.224.124]
11 57 ms 45 ms 45 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

[mplenderleith]

Getting the same problems as thread header - ie Flashing power light and solid orange internet light only.

The thing that naffs me off is how temperamental these Vodafone femtocells are!

New version 3 plugged in less than 4 weeks and working straight out of the box until a few days ago. Powered off with all network kit for a router reboot and not worked since.

Several SS reboots with no joy

Could you please organise a resync with the following details and make sure you push the latest firmware on to the device?

Many thanks

Download speed 1.45Mbps Upload speed 0.38Mbps

Ping at 44ms with zero jitter

Ext IP address 82.69.81.98

Serial no. 42143134700

Traceroute details as folllows:

 C:\Users\Mark>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   <1 ms   <1 ms   <1 ms 10.0.0.1

2     1 ms   <1 ms   <1 ms 192.168.1.10

3   34 ms   34 ms   34 ms losubs.subs.dsl5.wh-man.zen.net.uk [62.3.83.10]

4   35 ms   34 ms   34 ms no-dns-yet-62-3-86-29.zen.co.uk [62.3.86.29]

5   34 ms   34 ms   34 ms ge-2-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.49]

6   41 ms   47 ms   41 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]

7   45 ms   43 ms   45 ms ldngw1.arcor-ip.net [195.66.224.209]

8   43 ms   43 ms   43 ms 85.205.0.93

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *      *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *        *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

[AdrianRoberts]

I'm having problems with my Suresignal, which I have had for a while now. power light is flashing and the first one is steady orange.

Ping is 46ms

Download: 2.86 Mbps

upload: 0.27 Mbps

(those are typical values for me)

My IP address is 195.166.149.21

Could not get a result from ping of 212.183.133.177:-

PING 212.183.133.177 (212.183.133.177): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

--- 212.183.133.177 ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

Traceroute results:-

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  www.routerlogin.com (192.168.0.1)  0.988 ms  0.650 ms  0.667 ms

 2  lo0.10.central10.pcl-bng02.plus.net (195.166.130.151)  34.519 ms  34.770 ms  34.016 ms

 3  irb.10.pcl-cr01.plus.net (84.93.249.81)  34.223 ms  34.816 ms  34.063 ms

 4  ae1.ptw-cr01.plus.net (195.166.129.0)  34.463 ms  35.095 ms  34.655 ms

 5  ldngw1.arcor-ip.net (195.66.224.209)  97.875 ms  39.212 ms  35.384 ms

 6  85.205.0.93 (85.205.0.93)  36.500 ms  36.105 ms  35.397 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

[RapaNui]

Reset alone has not resolved this.

Help please, I need a speedy resolution to this authentication issue in order to resume business in the morning!

Thanks.

VSS 3 Serial: 40134621826
IP address: 86.158.229.21
Download: 6.68 Mbps
Upload: 0.38 Mbps
Ping: 49 ms
Jitter: 1 ms
Tracert:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 25 ms 25 ms 25 ms esr6.miltonkeynes3.broadband.bt.net [217.47.74.145]
3 25 ms 26 ms 26 ms 217.47.74.30
4 30 ms 30 ms 30 ms 213.1.69.110
5 30 ms 30 ms 30 ms 31.55.164.103
6 31 ms 31 ms 31 ms 31.55.164.221
7 31 ms 31 ms 30 ms 31.55.164.109
8 30 ms 30 ms 29 ms 109.159.248.219
9 41 ms 34 ms 39 ms 109.159.248.48
10 35 ms 37 ms 40 ms peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.254.215]
11 37 ms 37 ms 37 ms lndgw2.arcor-ip.net [195.66.224.124]
12 36 ms 36 ms 37 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

[RapaNui]

Miraculously seems to have started working again after almost 24 hours of failure!
Can only assume Vodafone fixed the issue at their end. A service status bulletin would have saved an awful lot of my time and anguish!

[djmaitla]

There appears to be a problem somewhere within the Vodafone hardware that has led to so many of you having a problem this weekend. Similar postings have appeared on the Suresignal 2 down forum. After a quiet period on this site it has been a busy weekend with several postings. As a long time member of this forum, I cannot understand why Vodafone Suresignal Section cannot have a Bulletin Board that would advise users of outages with SS and also the geographical area affected. It would save much upset to customers and be very good PR. TalkTalk have such s system on Twitter. Food for thought Vodafone and hopefully positive action.