Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Retired-Ian_]

Hi guys,

I've checked and the IP address for both of you are fine.

The Sure Signals last connected to the server yesterday morning.

If the traceroutes are timing out, it's an issue with the internet connection.

Please get in touch with them regarding this in the first instance.

Thanks,

Ian

[4ndyc]

Hi There, I am having issues getting my Sure Signal setup I have setup port Forwarding, see below results i am getting, any advice greatly appreciated  

•Power: Flashing
 •Internet: Solid Orange
 •In Service: Off
 •In Use: Off

Here are the results from the tests

Speed Test
ping 27ms
Download 29.94 mbps
Upload 9.45 mbps

Ping Test
Coventry, 250 miles.
Ping: 20ms
Jitter: 1ms

IP Address
151.228.5.108

SureSignal Serial number
42143504605

TRACERT Output
C:\Users\acochran>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms    14 ms     4 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    17 ms    23 ms    23 ms  ip-84-38-37-28.easynet.co.uk [84.38.37.28]
  4    24 ms    23 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    22 ms    19 ms    19 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Sarah]

Hi 4ndyc,

Welcome to the eForum.

I’ve checked the information provided and can see your current IP address: 151.228.5.108 isn’t registered in the UK.

You'll need to contact your ISP, for further help with this.

Thanks,

Sarah

[stallwa]

Working for me this morning when I woke up.

[AdrianRoberts]

Mine also now working.

[David3066]

Mine also working again this morning :smileyhappy:

Dave

[Retired-Matt_B]

Hello everyone,

We've not yet been informed of an issue over the weekend, however it looks as though most problems have resolved themselves.

If you're still experiencing issues, please reset your Sure Signal and you should find your connection back up and running.

Thanks,

Matt B

[paulcourtyard]

Download 17.17 

upload speed 0.85

Ping 20ms Jitter 3ms

ip address 85.210.135.204

serial number 40141023453

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\dad>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ROUTER [192.168.1.1]
2 11 ms 11 ms 10 ms 85-210-128-1.dynamic.dsl.as9105.com [85.210.128.
1]
3 12 ms 13 ms 14 ms host-78-151-238-223.as13285.net [78.151.238.223]

4 12 ms 12 ms 12 ms 85-210-251-192.dynamic.dsl.as9105.com [85.210.25
1.192]
5 14 ms 12 ms 12 ms host-78-144-1-10.as13285.net [78.144.1.10]
6 12 ms 13 ms 13 ms host-78-144-0-162.as13285.net [78.144.0.162]
7 15 ms 15 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
8 14 ms 14 ms 13 ms 85.205.0.93
9 * * ^C

Had this device since May, has dropped signal once or twice but a restart sorts it. This time it will not go past flashing red light fixed amber internet light.

[Anonymous]

Here we go again, same as 3 or 4 weeks back...

down ... 2.82 mbps, up... 0.39 (normal for here)

Ping 44 ms

Jitter 1 ms

IP 81.131.213.191

Serial no. 40140924800

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 6 ms 2 ms BThomehub.home [192.168.1.254]
2 32 ms 28 ms 31 ms 217.32.97.122
3 32 ms 29 ms 27 ms 217.32.97.161
4 41 ms 38 ms 39 ms 213.1.69.186
5 35 ms 36 ms 41 ms 31.55.165.183
6 41 ms 41 ms 38 ms 31.55.165.107
7 37 ms 40 ms 38 ms acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.25
0.86]
8 42 ms 47 ms 43 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.42]
9 52 ms 45 ms 46 ms core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
10 47 ms 45 ms 47 ms lndgw2.arcor-ip.net [195.66.224.124]
11 46 ms 46 ms 47 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
....
30 * * * Request timed out.

And as I finish typing, it rectifies...and starts working again

[clares]

40124241411 Is my serial number - can you resync please?

Edit: don't worry - it's working now

Thanks