Vodafone Home Broadband / Vodafone Connect

[dynamick]

Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setup

I do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos, movies etc on and On my old plusnet modem I just plugged it in the ethernet port and my Hitachi tv saw it. Now although the drive is visible through my PC and is visible wordlessly on the home network, the drive is not seen by my TV *unless the drive is plugged directly into the the ethernet port on the TV. So what setting am missing, there is no help or suggestions on the net, with it being a new modem there is no firmware 6 for it either.

Secondly, when I signed up for vodafone home broadband I was told that I would get 10 email addresses too, I have no idea where they are or indeed the pop/imap.plus.net settings for the addresses or the settings so I can send emails on my current email address.

Hope someone can help and thanks in advance

Mick

[MonkeyJabba]

Contact the Philips Hue team on Facebook - they are very responsive and helpful

[user2202]

Just adding into this

The fact you cant use your own equipment with vodafone is madness of the first order (be interesting if they didnt let you use a 3rd party mobile phone or land line handset - its the same difference)

VF BB has always had its bugs and the router has never been great, or even good, although granted the updates have improved parts of it (especially now im on my 3rd physical router since joining)

But the latest update has makes the faults in the router come to the fore - whatever is going on with it is getting my service drop outs 

 out 8-15 times a day minimum, ive had days and hours of effectively no connection - been through every support level to conclude yes its the router, yes it cant cope, yes using your own kit would solve it, yes we would love to - but we arent allowed. we can see the problem and we are the cause

problem is, i dont think anyone in VF wants to solve it - or actually cares at the right level.

When you think of the madness, a NO COST to vodafone solution OR loose the customer - not because they want to leave or for any other reason than the supplied equipment is bad

[Amanda]

Hi @user2202 and @Boyo1927 

I've replied to your other posts here.

Thanks,  

[Boyo1927]

I joined vb last sept. I was with sky and was struggling to get decent fibre speeds. I moved over to vb mainly due to speed boost and app. I thought this could boost speeds particularly online gaming on ps4.

The experience since day one has been dreadful. Many daily drop outs for usually 30 secs or up to 2 mins. I have tried twch team and gotten nowhere.

Its looks to me due to the poor quality router with many threads of people having same issue.

All i want i stable internet. Fibre broadband i am paying for but not getting a quality service. My contract has another 12 months. Can i expect vodafone to release me from my contract if as likely this issue does not get fixed soon?

Please help the stress of constant drop outs is not helping my health.

[Boyo1927]

I have another vodafone router they sent me 2. Can i try swapping does anyone think this may help?

[essdiem]

Boyo1927 - they sent me a new router as the original one appears to have a memory leak. In order to get the new one connected Vodafone will need to change things at their end so you would need to contact them first.

In my case the replacement router behaves in exactly the same way (log into it then click on the picture of the router, the memory in use is displayed at the bottom of the page). After a reboot memory is at around 30% but then it increases by about 15% per hour until it locks up and eventually reboots (around 5 hours later). The only way to avoid the reboots (and resulting disconnections) has been to turn DHCP, WIFI etc. off on the Vodafone (Dis)Connect and connect my own router to handle all the networking side of things.

[sharkey67]

Essdiem,

Source of my memory leak is my CCTV system. Turned off UPnP on that and memory no longer increasing.
Still investigating.
Didn't you mention previously that you had an IP camera ?

[user2202]

In answer to one of the questions above.

I had a second VF router, from a previous set of issues - which it ended up being easier to live with than switch.

Swiching to it and it running the same firmware as the original, its clearly better on some levels - but the connection issues still remains

Interested to hear about the UPNP - ive just turned that off to test it.

Problem is, how many "features" do you kill before actually you are paying for no functionality.

I tried to put in my old passable router to run the network, making the VF router a modem. I needed the VF router on a different IP for my ease - everytime I changed its IP address it crashed, or became unresponsive - hard reset was required

I could have it running, perfectly, strong service tonight if VF let me use my own equipment and have a super service within 24hrs when my own new router would arrive...madness

[Boyo1927]

Thanks for your reply.

Last night via web chat i managed to get the second routwr set up. Tested today and still got drop outs. Myself and my kids are tearing pur hair out uts simply not good enough. Its been great to see rhis forum as its clearly not just me out there.

I have this morning logged an official complaint. All i want is stable internet otherwise its no good

[coopermarsh]

New firmware has soerthed the wlan and lan connections 

I still get drop outs on the wifi.