Vodafone SS V3 stopped working

[matthewfarrow]

Background: V3 SS box working fine for several months prior to this. I have reset (inc factory reset) on numerous occasions. I have taken all other items off my network and closed down my wireless just in case.

Speed Test - 4.78 down and 0.35 up (tested at 5:30PM which is a busy time of day, it improves at less busy times).

External IP Address 212.56.109.145

I have forwarded ports 8, 50, 123, 500, 4500, 1723

Router is NetGear DGND3700v2. Firmware up to date.

VSS serial - 40134923271

Tracer route: C:\Users>cd.. C:\>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1

[matthewfarrow]

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 52 ms 38 ms 36 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
3 32 ms 31 ms 31 ms link-a-central10.ptw-gw01.plus.net [212.159.2.15
2]
4 31 ms 30 ms 30 ms xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
5 * 31 ms 44 ms te-3-4.car5.London1.Level3.net [217.163.45.181]

6 32 ms 31 ms 30 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

7 31 ms 31 ms 31 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.1
54]
8 33 ms 36 ms 47 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.26]
9 32 ms 32 ms 31 ms ae22-xcr1.lns.cw.net [195.2.30.61]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\farrow laptop>

[stinky_bob]

Sounds similar to my new thread "SureSignal v3 suddenly stopped getting 3G signal"

Used to work just fine.

Now it has stopped - nothing changed at our end.

Just reading this forum tells you so much about Vodafone and they're wonderful service.....

[matthewfarrow]

I have just signed up for a new 12 month contract with Vodafone so I was wondering if the account got changed at that point.  I've also spoken to my ISP (PlusNet (who are great I might add)) and they have confirmed the line is stable their end with no problems.  Good router up times and no line faults.

[Gemma]

Hi all,

@matthewfarrow – Your Sure Signal last connected with the network on 27 March at 3.12pm.

What light sequence are you seeing?

@stinky_bob – I can Sukhi has replied to your other post here.

Please reply there if you're still facing issues, to keep all of your posts regarding this together.

Thanks,

Gemma

[matthewfarrow]

Hi there,

I have the red power light on.  The flashing internet light but no others.

[matthewfarrow]

Hello, can you let me know when you will be looking in to this for me?

Thanks.

[matthewfarrow]

BUMP

[Sukhi]

Hi matthewfarrow,

That light sequence means the Sure Signal is updating.

Please perform factory reset as below;

1 - Locate the button on the base of the box next to the Ethernet ports.

2 - Press and hold the button for approximately 30 seconds.

3 - Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks,

Sukhi

[matthewfarrow]

Hi There,

I reset the VSS before I left for work yesterday morning and when I returned 9 hours later there was no change:

Red Power Light / White Flashing Internet Light / not lit / not lit

I then reset it before bed last night again and when I woke up this morning so another 10 hours, still no change, still the same light pattern as before.

Suggestions, please.

Thanks.