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Vodafone Sure Signal 3

Calmax
2: Seeker
2: Seeker

‎28-06-2017 09:54 AM

Hi

 

We are having major hassle wilst trying to connect our SS3 to Vodafone.  Currently I suspect that our external BT IP address maybe the issue.

 

Can you advise if the following IP is whitelisted for the SureSignal service?

IP: 217.41.65.190

 

If it isn't permitted can it e, if so how do we do it?

 

Thanks

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2 REPLIES 2

Tash
Moderator (Retired)
Moderator (Retired)

‎29-06-2017 01:06 PM

@Calmax I can confirm that the IP address is currently on our whitelist.

So we can help you further, please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

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gsmsecure
12: Established
12: Established
In response to Tash

‎07-07-2017 02:47 AM

Search MTU for your router as more than likely another.suffering incompatibility with fibre.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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