Vodafone Sure Signal V1 not working

[OwenDearing]

Hi

I have a V1 Vodafone Sure Signal.  It hasn't worked for months.  I've tried a reset, no joy.

To reset I hold in the power button but the light's don't all go solid.  They light up in turn. 

s/n:  21224639068

Symptoms:

Plug it in, Power on solid

Network light flashing

Power light off (i.e no lights on). Network lights solid orange and green

Power light back on. Network green solid. Orange flashing.

Sky Router showed a new wired connection.

Internet @ light flashing. On 2 secs. Off 2 secs. The brief quick flash. Then solid

Then tick light flashing.  On 1 sec, off 2 sec.

Then all off briefly.

Then power light solid. Again network green on. Orange flashing.

Internet @ flashing on 2 secs off 2 secs. Good few minutes.

Saw power flash briefly, and @ light irregular flash briefly.

Then @ stopped flashing for a few seconds. Back to 2 sec flashes.

Then solid @

Then tick 1 sec flashes.

Then all off. Network green and orange both steady. Minute or so.

Then power on and orange flashing.

All lights flashed in sequence. Power on, green steady, Orange flashing.

@ 2 sec flashing sequence.

So seems to go round and round in circles...

Speedtest: Download: 12.93Mbps Upload: 0.82Mbps 

Tracert:

C:\Users\Owen>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.1.1]
  2   175 ms   281 ms   133 ms  2.127.238.134
  3   245 ms   190 ms   190 ms  ip-89-200-132-223.ov.easynet.net [89.200.132.223]
  4   109 ms   186 ms   259 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5   270 ms   211 ms   187 ms  85.205.0.86
  6     *        *        *     Request timed out.

Same up to step 30

Can you help please?

Many thanks

Owen

[GeraldineBaumgartner]

Are you able to access the settings via your online account? Have you tried deleting your number and re-adding it? Someone here changed phone - he kept the same number but with a different SIM. The SS mk1 only saw it again after the number was deleted and re-added.

[OwenDearing]

Hi Geraldine. Thanks for taking an interest. I don't think that's the issue. The Sure Signal doesn't ever get to a steady ready state. I think the issue is more related to it connecting back to Vodafone, rather than phones connecting to it.
Cheers, Owen

[Retired-Ian_]

Hi @OwenDearing 

Your download speed is fine, but you haven't supplied your ISP details.

The Sure Signal contacted us on 7 December and it seems to be going through the set up process.

Please try the Sure Signal at a different address, with a different ISP from your

own.

Thanks,

Ian

[OwenDearing]

Hi Ian
Will do, thanks. It will take a while, I'll post back with the result.
My ISP is Sky.
Cheers
Owen