Vodafone Sure Signal V1 with BT Hub 4- tracert problem

[mikes1711]

Hello,

I bought a used Sure Signal V1 and registered it on VF website. I've been trying to get it to work for past week. I've tried every possible solution posted on various forums. Ports are open (verified by PFPort Check), VPN is clamped. I've done short, long and factory resets, with and without ethernet cable. I waited 24 hours several times. I suspect I still cannot connect to VF servers for some reason as tracert shows the following:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Mikolaj>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Could you please help, I'm really getting desperate.

Thanks in advance.

[mikes1711]

I'm sorry for bumping and sapmming my own post. I forgot about the other info:

VSS V1 serial number: 21227737596

My public IP address is 86.144.67.4

Speedtest_ 67Mb/s downlink, 19Mb/s uplink.

Thanks

[Retired-Andy]

Hi mikes1711,

Your speed test and ping test are fine.

Your IP address is on our whitelist, so no problems there either.

Your traceroute isn’t getting further than your router, so this suggests that this may be where the issue lies.

Check to make sure the following ports are open/forwarded:

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

If they are, do you have an active firewall?

If so, try turning it off temporarily to see if the Sure Signal can then connect to our servers.

If this doesn’t help, try the unit in a different location, such as a family member or friend.

Thanks,

Andy

[mikes1711]

HI Andy,

Thanks you for your response. I switched off the software firewall in Bitdefender total security and the traceroute was compoleted successfully:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Mikolaj>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 6 ms 5 ms 5 ms 172.16.14.135
3 * * * Request timed out.
4 9 ms 9 ms 9 ms 217.41.216.29
5 12 ms 12 ms 12 ms 213.120.176.34
6 10 ms 10 ms 11 ms 217.41.168.195
7 10 ms 10 ms 10 ms 217.41.168.109
8 11 ms 12 ms 11 ms acc2-te0-0-0-20.l-far.21cn-ipp.bt.net [109.159.2
49.220]
9 12 ms 12 ms 10 ms core1-te0-0-0-15.faraday.ukcore.bt.net [109.159.
249.171]
10 12 ms 12 ms 12 ms core1-pos0-8-0-8.ilford.ukcore.bt.net [62.6.201.
225]
11 11 ms 10 ms 10 ms t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net [166.49.211.18
0]
12 13 ms 12 ms 12 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

However the unit still shows no signs of being operational, the first light continue to blink and then turns solid. I suspect the connection has not been established yet (2nd light off). Am I right in assuming this might take some time (6 to 24 hours)?

[Retired-Matt_B]

Hi mikes1711,

Everything looks fine with the traceroute. 

I'd recommend trying the Sure Signal out at a friend/family member's house. This will help rule out any fault with the Sure Signal.

Let us know how you get on with that.

Thanks,

Matt B

[mikes1711]

Hi Matt,

I was travelling for work abroad this week and couldn't respond sooner. Tomorrow I'm going to take VSS to my friend's house and connect it there to see if this makes any difference.

I'll report back the findings.

Thanks