Vodafone Sure Signal V3 not working no lights

[Fryer]

Hi I've had my sure Signal about a year now roughly and been fine noticed the other day I was getting no signal on my phone. Looked at my sure signal today no lights not even on the bottom where the Ethernet cable goes in but the plug has power as the wifi box is attached to it. Is the unit basically dead now and not fixable any help will be greatly appreciated

[Amanda]

Hi @Fryer 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Amanda

[Fryer]

Just plugged it in after not being on for about 3 days and the power light come on and for some strange reason it was removed from my my account. But it's working at the moment but question is for how long

[Ben_H]

Hi @Fryer

I'm glad to see it's now up and running.

Feel free to keep us updated if you need further support.

Thanks,

Ben