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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73753 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229865 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203331 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal not working for a month

I have reset my sure signal twice from scratch but still no fourth light enabling our numbers to get a signal in the house. It's serial number is 21227853971. Mac 000e591a19d9. We aren't linked to a computer anymore . Just to be clear we gave the fir...

Sure Signal Problems still persisting Weds 8/10

Hello I have a SS1 which worked fine since 2009 until last week.  It is normally connected to a BT Homehub but I have also tried it on my John Lewis Broadband, which is PlusNet, I believe. I have waited for the resolution of these problems without av...

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Sure Signal 2 - Steady power light only

Hi, My sure Signal 2 stopped working when I was migrated from BT Business Broadband to their Infinity based FTTC service. I am attempting to get it working again, but with no joy. I deleted my Suresignal registration, reset the device to factory defa...

Sure Signal V3 not working

Hi My V3 Suresignal has stopped working and I have de-registered and re-registered, Still no luck, So tried also de-registering and re registering through a different account. no better, so re-registered back on my account and still no better. S/N 40...

All Registered Phones will no longer connect to my Sure Signal

Since Yesterday, all phone registered to my sure signal 3 will no longer connect. All lights are "on" (power, inservice & internet),  on the sure signal (serial 40132109634) , except the light that shows a phone is connected. Broadband (60mb Virgin) ...

No confirmation of iphone 6 order

I upgraded my contract and pre-ordered the iphone 6 on the 19th of september and was sent an email saying that my order has been recieved and that I would recieve an email letting me know when it's confirmed. That was 9 days ago and I haven't heard a...

Benito_7 by 2: Seeker
  • 15388 Views
  • 22 replies
  • 0 thanks

Phone in for repair - Stuck now.

I took my Samsung Galaxy S3 into my local Vodafone store as I could no longer go to the Phones4u store where I had bought the phone from but on the day, the systems for the store had gone down for some reason (Not the first time I've been into the st...

Dongle top-up problem. AGAIN.

It's simple, really. Last night, I bought a voucher as I cannot pay by card. Converted it into a £10 - 1gb data pack, but still no internet access. Again. From this computer, I can't actually use the live chat, and before when I've asked for assistan...

iPhone proof of purchase required

HiMy iPhone recently stopped working but I've been told Vodafone won't repair it under warranty.My insurance company have requested I send them proof of purchase which includesYour Name and AddressIMEI/Serial Number for the itemDate of purchaseMobile...

Resolved! How do I set up texts from Vodafone notifying me about voicemail messages?

Does anyone know how I can opt back into getting texts about voicemail messages on my iPhone 4s?  I just moved from the US two weeks ago, and opted out of the texts as soon as possible because I found them annoying: why would I need a text when I cou...

meiral by 1: Seeker
  • 21856 Views
  • 4 replies
  • 1 thanks
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