Vodafone V3 Sure Signal not working

[Discerningdoll]

It's not something I check every day, but the other user noticed he was having problems connecting.

I then discovered that all the lights on my sure signal have stopped working. I tried a reset, but that didn't seem to do anything.

[BandOfBrothers]

Hi @Discerningdoll

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services on 191 or use Live Chat. 

[Becca_P]

@Discerningdoll

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results fromhere.
• Your ping test results fromhere.
• Your external IP address fromhere.
• The results of a traceroute.
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[gsmsecure]

REMOVE YOUR DEVICE IMMEDIATELY FROM THE MAINS SUPPLY, IT IS DANGEROUS AND HAS A SERIOUS INTERNAL FAULT.

Regardless of its warranty status and what Vodafone tell you, you are entitled to a new replacement for FREE.

PLEASE GO TO:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

There is a lot more information, especially page 1.

BECCA should NOT have told you to run any troubleshooting tests on this device and Vodafone Tech  should know better as you have reported "NO LIGHTS" on the device which is an obvious symptom that it has failed and in doing so has put you at risk. This needs to be reported.

The fact there is power on the front socket is a red herring as this is internally wired direct to the socket it is plugged into and not to be taken that the device has power.

Your device needs reporting to Trading Standards and the BBC using details below:

[gsmsecure]

REMOVE YOUR DEVICE IMMEDIATELY FROM THE MAINS SUPPLY, IT IS DANGEROUS AND HAS A SERIOUS INTERNAL FAULT.

Regardless of its warranty status and what Vodafone claim, you are entitled to a new replacement for FREE.

PLEASE GO TO:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

There is a lot more information, especially page 1.

BECCA SHOULD NOT have suggested to run any troubleshooting tests on this device by someone who should know better as you have reported "NO LIGHTS" on the device which is an obvious symptom that it has failed. Her advice has put you and your property at risk and this should also be reported!!

The fact there is power on the front socket is a red herring as this is internally wired direct to the socket it is plugged into and not to be taken that the device has power.

Your device needs reporting to Trading Standards and the BBC using details below: