Vodafone V3 Sure Signal not working

[cornishsimon]

Need your help with reconnecting Suresignal,

thanks

Simon

Your speed test results from here.

Test 1 Ping 47ms , Download Speed 6.5Mbps, Upload Speed 0.95 Mbps
Test 2 Ping 136ms , Download Speed 4.06Mbps, Upload Speed 1.06 Mbps
Test 3 Ping 62ms , Download Speed 6.11Mbps, Upload Speed 1.08 Mbps

Your external IP address from here.
195.59.221.4
Your Sure Signal serial number:
43171119274
The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177) , 5 relative hops max, 52 byte packets
1 dsldevice.lan (192.168.1.254) 33.529 ms 78.057 ms 81.453 ms
2 * * *
3 * * *
4 be3-3106.psb-ir02.plus.net (195.166.143.140) 77.922 ms 158.207 ms 161.279 ms
5 195.99.125.142 (195.99.125.142) 14.938 ms 38.336 ms 41.907 ms
6 213.121.193.207 (213.121.193.207) 16.829 ms 39.182 ms 40.781 ms
7 t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238) 16.603 ms 85.020 ms 89.982 ms
8 166.49.211.254 (166.49.211.254) 16.450 ms 63.167 ms 66.076 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

[Tash]

@cornishsimon I've resynced your Sure Signal for you, please allow six hours to pass before completing a reset on the device.

If you continue to experience issues after completing this, please let us know the light sequence that you're seeing.

[cornishsimon]

Performed reset yesterday and no change to,light sequence.

switched off overnight and reset again this morning and no change to light sequence

flashing red, off, orange, orange.

Thanks, Simon 

[cornishsimon]

Natasha, 

can you you give me an update on this issue, as the suresignal is still not working, despite the reset

Simon

[Gemma]

@cornishsimon - The light sequence you’re seeing. Indicates an authentication failure.

Please speak to your internet service provider and advise them you’re trying to set up a VPN tunnel.

If you’re using a static IP address, please advise them that you’re trying to set up a VPN tunnel and the IPsec is being blocked on an internal firewalled server within their network.
If you’re using dynamic IP addresses, please advise your internet service provider that you’re trying to setup a VPN tunnel and that the IPsec packet is being fragmented in transit.

[stevehold]

It seems that we have the same failure mode and ISP (Plusnet).  I have been trying to get some support from Plusnet for over a week but they are simply not interested.  Hope you have better luck than me - please keep us posted on any progress.