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My problem was that my Samsung TV was no longer able to connect to the contents of my pc. They way I solved that was by buying a £10 TP-Link switch!
My contract is coming to an end with BT and tbh I was going to move to Vodafone on price. Although BT couldn't match £10 per month for fibre, the "lifetime' cost over 24 months (which is BT's re-sign obligation) is only a saving of £30 once you factor in the activation and P&P fees, so I'm staying put. I probably would have moved had I not heard about this router hassle.
They waived all joining charges for me, I joined for free by calling them up a couple of weeks ago.
The router hassle doesn't bother me at all with my solution, other than them blocking port 443 for their mobile app to control the router - a cool little app if being able to control the red LED shadow and wifi settings is exciting for you.
It'd just be nice to have the freedom of using our own routers; although I don't have a VDSL modem / router I could plug in right now anyway.
I wonder if the BT Openreach VDSL model would work with a standard PPoE router authentication?
This Beta firmware (next version) was promised to be released early in the new year last December.
The fact they tried to do a rollout and it was a complete mess is a big embarrassment for the Vodafone Broadband development team.
Actually, I just did my sums again as I had forgotten to add line rental, which BT allows you to pay in advance. Makes the difference minimal really, with BT more expensive by £16.53 over two years. Of course, I'd have to re-sign for line rental at the 12 month point at some unknown rate but I wouldn't expect it'll be too far off.
So after another "chat" with VF. I have now had my router software "upgraded" to 188.8.131.52.160.13.77 from the 184.108.40.206.271.1.41 I had peviously. So gone are the nicer looing GUI and ability to disable DHCP. Not sure how they can send out older firmware as an "upgrade".
Guess it means i dont have to restart my router multiple times a day, however not really a solution to the fact the router is defective.
So I have my username, if anyone knows how to find the password then let us know. It appears Vodafone are adamant that they cannot give out details, and are not budging on this for me having sooken to 4 different people now. You guys who got it are lucky!!
(but not quite as lucky as those who devices against joining VF at all, think they are the grand prize winners).
Off to file me a complaint letter I guess
SUCCESS!! FULL WORKING ON NETGEAR VDSL X4S D7800!!
I had similar issues and after googling and randomly clicking came across this forum and thank god!
I was experiencing strange drop outs and wifi drops with quality loss on iplayer etc. across many houshold devices. This was with my older netgear nighthawk which I used with BT before switching to Voda, now connected to the voda box. I kept resetting/unplugging pulling hair out blaming myself etc...
Read all the pages on this thread, made a phone call to voda support today, explained in the nicest possible way to a girl who then said she wouldn't be allowed to give out that information but if I take all responsibilty for using my modem and that she would add that to the notes on my account she would speak to her manager who would OK it. 2 mins later she tells me my login and pass. Thank you!!!!
To celebrate I went all out this afternoon and bought a Netgear Nighthawk X4s modem router! Plugged in the adsl plug in the back and followed the genie and selected UK as country and BT (important) as provider as per someone else's post. It then prompted me for a username and password which I put in and then that was it! I'm online and using it right now. Voda modem is back in it's cardboard box ha!
Despite what other frustrated users have said here and jumped ship etc, I'm prepared to give Voda a chance as they're only just starting out and their offer was too good, they waivered practically all charges and I get free calls anytime and 300 mins to mobiles, yes not happy about the 084 number connection charge but I get free caller display as well as voicemail which cannot be said for BT!!!!
Tried negotiating with BT after being a customer for 20 years they didn't want to know and only dropped the price of broadband fibre to £20p/m for loyalty but charged for everything else including voicemail and caller display!!??? Absolutely pathetic on BT's part and I'd talked to many people in the retentions department thinking I just got the wrong representative.
I'm staying with Voda til my 18 months are up and see what deal they can do next!
Sorry guys. Best thing is to either ask for manager and explain you're not a newbie and take full responsibility for configuring your modem yourself. As far as I know all ISP's should by rights give you your own DSL account login details, they're yours after all.
By all means mention this forum to back you up.
Vodafone should take note and perhaps do a deal with netgear for modem routers like Virgin and not cheap Huwai options with zero support after the mass purchase deal is done.