Vodafone connect router DHCP settings

[mattman]

I have posted this into off topic as I can not see any reference to Vodafone Home phone and Broadband.

I have install the router and all is working but there one thing that is missing from the setting of the VDSL router that being a function to turn off DHCP, I have for the pasted 10 year had my own network running at home with a fully working server that is my DHCP & DNS server but for the first time in history I have just sign up for 18 month and got a bloody router that has no function in the GUI settings pages to turn OFF the DHCP server. So for now I will have to wait for 18 months before I can change ISP. thanks vodafone tech team for missing this one. If there is anyone out there that can offer me a firmware update to give me the function to turn OFF DHCP then please post it.

[Pauljbl]

Did they tell you login or email it to you

[WillVXR]

They told me username and password in Live Chat. I also had the option to be emailed a transcript of the conversation.

Dhara:

Hello, you're chatting with Dhara, how may I help you today?

Dhara:

Hello William

Dhara:

How are you?

William: I am fine thanks. I have had issues with your Vodafone Router from day one and would like to use my own Router/Modem. Please can you supply my username and password so that I can do this. Many people on your Forum have already got theirs so I hope you can help me.
Dhara:

Oh, sure William, as you have having issue with the router, please call on 191 and select option 2 and 2 and you will get connect with our dedicated team who handles router and broadband related issue

Dhara:

And they will provide you all the details you needed straight away

William: This is not something that can be fixed,. Despite Firmware upgradesyour Router is flawed.
Dhara:

Yes, they will help you with the username and password as you needed William

Dhara:

as this information is only accessed by dedicated team, I am suggesting to call you the given number

Dhara:

Do not worry, the number is completely free with your allowances

Dhara:

And they will help you with the information you needed for using personal modem on the spot

William: I do not wish to speak to anyone else. I just want my username and password. Apparently it depends on who you get on live help. Either transfer me to a manager or else Nathan who seems to be able to give usernames and passwords.
Dhara:

William, just to confirm, you  wish to get the password and username of your online account to use it with modem, or wish to get username of your broadband ?

William: I can assure you that the dedicated team cannot help me apart from suggesting I wait for another Firmware upgrade. So please can you supply the info I need to use my own Router.
Dhara:

Of course William

Dhara:

I am just probing so that, I can fully understand your issue

William: I need the information (user name & password) to allow me to use my own Router/Modem for Broadband.
Dhara:

Alright

Dhara:

Thank you for sharing your query with me. Please do not worry. I will get this sorted right away for you.

Dhara:

Before I go ahead and access your account, I'll need to verify your details for security reasons. Is that okay?

William: I don't know what the username is but apparently the password is a unique password is an 8 digit upper and lower case alpha string.
Dhara:

Thank you for information

William: Yes it is OK for you to access my details.
Dhara:

Please do not worry, I will help you with all the details

Dhara:

May I take your full name and your Vodafone mobile number please?

William: thank you.***************
William: William Smith -
Dhara:

Thank you ! Please allow me few minutes to locate your account

Dhara:

Could you please help me with the memorable password set up on your Vodafone account? The hint is: What was your first school?

William: [Removed]
Dhara:

Perfect!! That matches our records, thank you for verifying your details !!

Dhara:

Please allow me 2-3 minutes while I check this for you.

Dhara:

William , I have checked all the details and I have limited access to broadband information as for that we have special broadband   team on chat who can help you further with this concern, so please stay connected while transfer your chat to the dedicated department

info: Please wait while you’re being transferred to the appropriate team.
info: Sorry for the delay, we are currently experiencing high volumes. Please hold for the next available advisor
info: You're now chatting with Thomas.
Thomas: Hi there you are speaking to Tom in the Home phone and Broadband team, how can I help?
William: I have had issues with wreless/wired connectivity on my Vodafone Router since day 1 despite firmware upgrades. Like others on your Forum I now wish to use my own Router/Modem so I need my username and password.
Thomas:

Ok let me see if I can get some authorisation for that

William: Thank you, I understand that Vodafone will not offer support for this but I do wish to proceed.
Thomas:

Ok I won't be a moment I just need to get into your account

Thomas:

Could you please confirm your full name, the first line of your address, postcode and date of birth?

William: William Smith, ****************************************
Thomas:

thank you

Thomas:

I just need to confirm we will not be able to offer support on technical issues etc if you are not using our equipment. Do you agree to this?

William: I agree fully with this statement.
Thomas:

Great stuff. Just the formalities

Thomas:

Still there William?

William: Yes, I am
Thomas:

ok so

Thomas:

username: dsl000*******

Thomas:

password: *********

William: Thank you.
Thomas:

No worries William, is there anything else I can help you with?

William: No thats all thanks.You have been very helpful.
Thomas:

Good stuff. Enjoy the rest of your day William.

Moderator note: Removed personal content, please refer to our Community Guidelines

[WillVXR]

To The Moderator - I believed I removed all I needed to for my privacy but hey ho. 

GOT IT NOW!

My first school!

Was hoping others might have attended the same school..........

[Pauljbl]

Still won't give me my login I have said what others have been saying

[Pauljbl]

Is there any way to get the login from the router?

[jimborae]

No

[Alexus]

Username yes, see previous posts, password no, you must call/IM Vodafone.

[Pauljbl]

I saved the config file but it saves wth a password

[Pauljbl]

Can everyone give me the name of the person that gave you the login on live chat?

[Alexus]

The config file is just an XML dump, so should be viewable in just a text editor. That said, it doesn't have your password in so you still need to speak to someone friendly at Vodafone. Look up the thread here and you'll see the transcript with some guy called Thomas.