Vodafone have lost the plot. Shocking service.

[RossDUFC]

Ordered my upgrade to the Galaxy S6 Edge 64GB Gold 2hrs after the pre-orders went live on the 20th March. I was promised that it would be delivered on release day (10th April) and that I would recieve a free charger.

My contract changed over immediately to the new price plan and I recieved a tacking number for the "Track my order" section of the website.

All good? No.. that's where the communication ends. According to my tracking, I have a tick in the first box, that's it. It is currently sitting on:

Your order has been accepted.

Your order's been placed, but we're still waiting on stock from the manufacturer. We'll keep you updated by text and email.

I notice that this message has now changed from what it said previously. 

Live chat - what is the point of this? The operators clearly don't understand English and have no idea what they're talking about. I have been told 4 times that I have to wait all day today, if I was told it would be delivered today, it will be. Well i'm sorry Vodafone, that is just a blatant lie! 

I have been with Vodafone for 15 years and their service has just got progressively worse.

SIMPLE QUESTION - WHEN IS MY PHONE BEING DELIVERED???

[Mashy1983]

Mate I am in exactly the same situation as you right down to he phone colour size and time I placed the order. If I was you I would call them sharpish. I have just got off the phone to them and despite about ten people on live chat up to yesterday confirming I will receive the phone today, they have just told me the order was never completed the correct way at the point of sale! This despite me receiving confirmation emails and texts as soon as I placed the preorder. She said she has pushed me through now and I should hear from DPD tomorrow but I wouldn't put a wager on it. Can you blame me? I could understand it if they all went wrong with the same issue but it always seems to be a multitude of different reasons and they do not learn from the past and all their chat advisers down right LIE. Argh hhhhh. Good thing I am drinking a coffee as I type this!

[kellea]

Add me to the Edge 64gb gold list too!!! Why isnt anyone from Vodafone actually responding on here, to sort all these problems out?

[RossDUFC]

UPDATE:

I think I have finally got to the truth. Vodafone don't have any stock of S6 Edge 64GB Gold.... they never did!

They don't know when they are getting them but will update me when they do. They have promised to refund the habdset cost wich they have already charged me until I recieve my phone.

Question for Vodafone is, when were you planning on telling people you don't have any stock?

[laura13882]

When I phoned in March to upgrade I was going to go for the gold one but got told back then it would be 24th April before delivery so went for the black instead

[RossDUFC]

UPDATE 

Ok, my status has changed to say my order has been picked in the warehouse and they will update me when it is with the courier.

2hrs ago, it was out of stock and they didn't know when they were getting it in stock. Something tells me Vodafone are at it again, I smell more lies.

[msurty]

I ordered the 64gb gold edge version too and my status now says ...

Getting
read

Your order's been picked at our warehouse, ready for delivery. We'll let you know when it's with our courier and on its way to you.

Delivery

When your order is ready, our courier company will bring it along to your delivery address.

[EliteDragon]

I ordered the 64gb Edge in gold aswell.  Mine wasn't ordered until the 23rd tho as they messed up the colour to begin with and ordered me a black lol otherwise i would probably be getting close to mine being sent.  Hopefully mine won't be much longer lol

[Mashy1983]

Further to my fone call this morning, just came home to check my order and it is still stuck in stage 2 so thats re-assuring..not

Oh and to rub it in, just got home and my case and wireless charging pad has arrived!  Huzzah but NO PHONE

What.A.Joke.

[hystrix]

So it looks like you get the phone or the wireless charger but not both.