Vodafone have lost the plot. Shocking service.

[RossDUFC]

Ordered my upgrade to the Galaxy S6 Edge 64GB Gold 2hrs after the pre-orders went live on the 20th March. I was promised that it would be delivered on release day (10th April) and that I would recieve a free charger.

My contract changed over immediately to the new price plan and I recieved a tacking number for the "Track my order" section of the website.

All good? No.. that's where the communication ends. According to my tracking, I have a tick in the first box, that's it. It is currently sitting on:

Your order has been accepted.

Your order's been placed, but we're still waiting on stock from the manufacturer. We'll keep you updated by text and email.

I notice that this message has now changed from what it said previously. 

Live chat - what is the point of this? The operators clearly don't understand English and have no idea what they're talking about. I have been told 4 times that I have to wait all day today, if I was told it would be delivered today, it will be. Well i'm sorry Vodafone, that is just a blatant lie! 

I have been with Vodafone for 15 years and their service has just got progressively worse.

SIMPLE QUESTION - WHEN IS MY PHONE BEING DELIVERED???

[Dixon1212]

I have waited still nothing think I will cancelled my order an go back with 02

[stmc1973]

I got an email and a text this morning advising me that my phone would arrive on Monday, an hour later I got a text telling me that DID would deliver my item in 2 hours time! It's here now, much happier teddy! Good luck!

[mellie6]

Congrats to everyone who has now received their phone

@stmc1973 - when did you order?

[Dixon1212]

Who ever has had there s6 edge delived how long did you Waite from your order date

[stmc1973]

I ordered about 2 weeks ago but had the whole stress with the first online order not registering etc. I called about 10 days ago and re did it bit I was assured twice that my phone would arrive on release day..... it was a week late in the end. Incidently my vodafone tracker still says I'm at stage two and I've had my phone for 8 hours!