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Wishing I had never come over to Vodafone.
I took out a contract after being told that my area was fine for signal but now find out its rubbish unless standing outside ie zero bars indoors .I’ve had various calls to Vodafone about it and this morning spent an hour on the online chat and was told they would supply a “free” sure signal as a goodwill gesture as I have been messed around so much, the agent gave me a reference number and told me to call 191 (I have the complete transcript so I have evidence of the chat) .But when I called 191 the woman I spoke to said no way will they supply a free sure signal and the chat agent had been talking a load of rubbish?????.
To say im annoyed would be an understatement, I have spent so much of my time trying to get this sorted and finally thought I had to be told that the online chat service it worth squit!
I could go ahead and just buy the unit but Vodafone have done nothing but lie to me, I even had one chap on the phone tell me to cancel the contract then take it out again and insist on a free sure signal as part of the signing up!
Solved! Go to best answer.
I do agree with the telephone agent that Vodafone don't typically supply a sure signal FOC
Network online checkers are for indication only thus the only real way of checking what signal can be obtained is testing it out possibly with a Vodafone Payg SIM card before signing up.
At the end of the day every network has not spots and fringe coverage causing signal issues for some. It's down to the person to check things out before choosing the best network.
Ending a contract within the 30 day cooling off period to then process a new one wouldn't guarantee a sure signal box for free I'm afraid.
I understand some of what I've said you may not agree with or be happy with but I'm speaking from experience.
Current Phone >
Samsung Z Fold³ 5G.
Previous Phone >
Samsung Note 20 Ultra 5G - SM9860.
If I was you, I would call Consumer Direct and see where you stand as technically you have written proof that this conversation took place and that it was suggested to you a FREE OF CHARGE unit.
I would check whether this proof you have would stand up in court and if so, take it further by giving Vodafone 30 days written notice to supply one, otherwise purchase one and claim your money back via the courts.
Consumer Direct (Trading Standards) can be contacted on 0345 4040506
Let us know how you get on...
It may be worth escalating as a complaint to Customer Relations first, I always do and get what I want!!
It is also reasonable to expect a working handset in your place of residence and can be used to argue a 'contract get out' if the natural signal is not good enough, again Consumer Direct will advise on this.
It sounds like you want to stay with Vodafone so try making an escalated complaint first, then take it further once you have confimed you have grounds and the proof you have is good enough.
I called the other day and asked for the complaint's department (it seems they don't have one?) the agent said he would note it as a complaint and i should hear from a manager within 48 hrs (i wont hold my breath) if their are any other methods id love to hear?
Thanks for all your help gsmsecure Vodafone have now paid for a Sure signal v3 (as originally promised) took a bit of work but got there in the end.:smileyvery-happy: