Vodaphone Repairs

[saqib2017]

Hello, 

           I sent my phone of for repair on the 9th of April from a vodafone store. It was centre to the repair centre and it shows on the online track as repair complete (13th April).  I then called up on the 27th after been told by live chat nurmerous times it will be dispatched in 24-48 hours, during the call i was told my device huawei nexus 6p was unable to be fixed and will be replaced by an upgrade the huawei p9 by no later than 3rd May.  I then rang up on third may as i checked online tracker and it hadnt been repaired and i then spoke to someone on live chat who said they will speak to their manager who will get back in touch with me in 24-48hours via email and offer some sort of incentive. I havent recived this email yet has been longer the 48 hours and to top this off i then called repair centre who told me that device will be dispatched by friday at latest and it still hasnt been dispatched. I am now considering cancelling but have been told i need to pay early cancellation fee even though i do not have a device.

Does anyone know if it is possible if i can pick the device up from the store as it is currently in stock?  Also what steps should i take to ensure that i recieve the incentives which i was told on live chat that i would recieve?

Thanks

Saqib

[BandOfBrothers]

Hi,

Totally appreciate how frustrating this must be especially when a phone fails. 

The Vodafone Store will have its own pool of stock which will be for new contracts and payg purchases. 

Youll need to perservere with Vodafone Customer Services. 

[saqib2017]

Thanks for the advice

Will try vodafone customer once more and hopefully wont get same answer ethier 'wait 24/48 hours' or 'its been dispatched to store, go collected it'

[BandOfBrothers]

You're Welcome.

Please let us know how you get on. 

[saqib2017]

still getting same answer of 'wait 24 to 48 hours' , the repair centre have it in stock and are waiting for it to be dispatched nothing else can be done, will give it till wednesday before elscalting the issue.

[Becca_P]

@saqib2017

Thanks for keeping us updated.

Let us know how what's happening on Wednesday.

We'll be happy to chase this up for you if there's no further news.

[saqib2017]

Hi

I just rang up the repair centre and i have been told that the huawie p9 isnt actually in stock and they are still waiting on stock after being told last week and it would be dispatched.

[John]

@saqib2017 I've sent you a private message with details on how to get in touch.

[saqib2017]

Thanks, hopefully this will help with knowing what is actually happening with my device.

Seriously considering cancelling contract

[saqib2017]

!!!!!!!!!!!!!!UPDATE!!!!!!!!!!!

So i got a call from the tech team stating that my device was at store and had been signed for yesterday evening, i call up before i went to the store to make sure that this was the case and was told it is definitly at the store and being signed for. So i arrive at the store only to find out its not at the store and it wasnt signed by anyone