Vodaphone sure signal stopped working

[Befalump]

Hi please can someone help, sure signal has stopped working after working fine for 12 months.... changed cable, swapped ports, rebooted many times, only the first 2 lights stay on....no phone signal at home, as I work from home this is very upsetting !    

Did the tests....

speed test....ping 15ms

download speed... 19.29mbps

upload speed.... 6.08mbps

ip address.... 213.122.158.108

1    1ms          1ms          1ms          bthomehub.home 192.168.1 254.41 2    *               *               *               req timed out

3    *               *               *               req timed out

4    37ms        51ms         37ms        217.41.216.125

5    16ms        17ms         15ms        212.140.235.54

6    15ms        16ms         15ms        31.55.164.149

7    28ms        16ms         16ms        31.55.164.107     

8    18ms        16ms         16ms        109.159.248.67

9    20ms        19ms         22ms        core2-te-0-15-0-7.ilford.ukcor.bt.net 109.159.248.22

10   19ms       22ms         20ms        host213-121-193-144.ukcore.bt.net 213.121.193.44

11   24ms       22ms         24ms        1ndgw2.arcor-ip.net 195.66.224.124

12   23ms       22ms         21ms        85.205.0.86 

13    *             *                *              req timed out

14    *             *                *              req timed out

15    *             *                *              req timed out

16    *             *                *              req timed out

17    *             *                *              req timed out

18    *             *                *              req timed out  

19    *             *                *              req timed out

20    *             *                *              req timed out 

21    *             *                *              req timed out 

22    *             *                *              req timed out

23    *             *                *              req timed out   

24    *             *                *              req timed out 

25    *             *                *              req timed out

26    *             *                *              req timed out   

27    *             *                *              req timed out

28    *             *                *              req timed out

29    *             *                *              req timed out

30    *             *              *                req timed out

Trace complete.

serial no.  21224712311

thank you for your help

Bev,

[cineriv]

Hi Bev,

It's very possible that your power supply lead has degraded.

Replacements are available on Amazon or Ebay and cost around £10 inc. delivery.

But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity and the appropriate connector that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc.

Regards,

Mike.

[Retired-Charles]

@Befalump - We had contact with your Sure Signal this morning at 03:23, let us know what version of the Sure Signal you've got and which lights are showing.

[Befalump]

Hi

Not sure which sure signal it is, the only writing on it is on the side.....

BSR FEMTO VODAFONE UK

SAGEM

F153/10 made in france

Serial No. 21224712311

( It's white with a grey base )

It has 4 lights, slanting downwards.

atm.... 1st light is on solid.

           2nd light is on solid

           3rd light off

           4th light off

15mins later only the first light is on solid....its very random

17mins 1st light on solid, 2nd light flashing.

Hope this helps.

Thank you Bev.

[Befalump]

[Befalump]

Ha....this is the one I have

[Retired-Charles]

@Befalump - The lights show a possible port issue with your Sure Signal.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).