We're working hard to fix the issue, so please try again later.: 500, FMW_0_0001

[stewbags]

hi, Keep gethhing this when I try to regester online. 

I am pretty sure I had already set up online, I have the app on my iphone and that seems to work correctly. When i try to access using what I would have entered as my credentials however, it fais.

I need to add some new numbers to my suresignal, this seems very odd, any thoughts or help most appreciated.

[BandOfBrothers]

Hi,

Maybe if your sure you've registered then try the reset link. 

Their was a recent forum announcement that their was issues with self managing the Sure Signal Device. 

You our may need to call Customer service on 191 or use Live Chat. 

Live Chat Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available.

Sure Signal FAQs

[praveenjingade]

Absolutely substandard service from your team, ever after calling every other executive is providing the same troubleshooting steps nothing different on the last 5 trials. Your team is not trained on this subject do not know how do I get the device working. I invited more trouble after I agreed cause I did not have signals at home. Is it time to move on after 5.5yrs being with you with the service you are delivering.

Even after writing to the CEO with the issues nothing is improving. Its a total rip off as I am paying my rental wherein you are not able to provide service. I dont live an a jungle the service coverage is not good within the London Zone 4 ?

[Retired-EricChe]

@stewbags

We're aware some customers were having difficulties registering their new devices. This has now been resolved and more information can be found on ourstatement.

If you're still experiencing issues, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results 

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[ps123]

You say:

We're aware some customers were having difficulties registering their new devices. This has now been resolved and more information can be found on ourstatement.

However the link to the "statement" is broken. :smileysad:

[praveenjingade]

What statement can you share the correct link again ?

[Rahim]

@ps123 We're unable to see the link you're referring to within our statement. 

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?