Hi,
Ok so the phone was originally supplied by EE and then unlocked to be able to use any Networks Sim Card in it.
The phone one I think will still possibly have soon EE bloat ware and pre set options in it.
One of the settings is how the Home Page can be set so when the Internet Browser is launched it'll navigate to the pre set homepage. At present it looks to be EE's home webpage.
Normally this can be changed via launching the internet browser and then tap on the 3 little dots usually found at the top Right Hand Side of the screen in the URL bar.
Press Settings and hopefully the top option in your screen is 'HomePage'
This is the place to set where your phone navigates to when first launching the internet.
On my Samsung phone on the 3rd option down is the 'Default Search Engine' where you can choose to use different options. If you see this then choose 'Google' if you can.
No matter which Network supplied the phone originally the phone is provided with several apps already included. One of these being PlayStore.
Without this then downloading wanted Apps and updating the existing ones wouldn't be possible.
Now if a person cannot see the PlayStore in their App Drawer and after using any phone internal search feature I would suggest looking to speaking with Samsung who maybe able to help.
They have Samsung Service Locations where a person can visit to have their phone looked at. Some Carphone Warehouses have a Service Centre in them too.
Link > samsung uk/support service-location.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
