Yet another sure signal issue

[matekaneve]

I have a sure signal box v3 and it worked fine up until the 26th December. Since then it doesn't give me 3g signal. The red power light in the corner is on and also the globe and signal lights are on and they are white color. It still doesn't give me any signal. I tried to go through the troubleshooting points with no success. I tried to reset my router and also the SS box, no success. I contacted customer service, they reset the SS box from their side, no success. I contacted customer service again, they synchronized the SS box, no success. All the lights are on as they should be, but it still doesn't give any signal and it is just weird it went wrong exactly on the 26th December... So what else could I do? I'm getting fed up and tired with this...

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing.  The last link contain the details of what you need to post back here if the troubleshooting doesn't solve your problems.

[matekaneve]

Download Speed: 6.12Mbps

Upload Speed: 0.72Mbps

External IP Address: 46.18.104.222

Sure Signal Serial Number: 42150954651

The Results of a Traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms 2 ms 192.168.0.1
2 32 ms 32 ms 31 ms lns11.the.dsl.enta.net [188.39.0.2]
3 32 ms 31 ms 32 ms te3-1.the.dist.dsl.enta.net [188.39.0.1]
4 33 ms 31 ms 33 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81]
5 33 ms 32 ms 33 ms te5-6.telehouse-east2.core.enta.net [62.249.192.125]
6 33 ms 34 ms 32 ms te0-1-0-1.telehouse-east4.core.enta.net [188.39.127.129]
7 32 ms 32 ms 33 ms te0-0-0-0.telehouse-east3.core.enta.net [188.39.127.150]
8 33 ms 34 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
9 33 ms 33 ms 36 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Carly · Accepted solution]

@matekaneve 

I've checked this for you, please keep your Sure Signal box switched on for the next 24 hours. We've resent the software to the device, disconnect then reconnect your phone back to your Sure Signal after 24 hours.

This should solve the issue for you, please let us know how you get on.

[BandOfBrothers]

Hello @matekaneve

I can certainly understand why you maybe frustrated with this. 

I would again try Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team.



FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[matekaneve]

Thank you! After 24 hours should I remove then add the numbers, or just restart the phones? I'm the owner and my number is the main number so my number could only be removed by deregistering the ss box.

[Carly]

@matekaneve

You're welcome  If you just restart the phones, this should refresh to the latest connection for you.

[matekaneve]

Just a quick feedback. Everything is working fine now! Thank you again!