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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74807 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230085 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 205379 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Cannot add new users to SureSignal

Punched in a few names and numbers on the new user form. Form clearly accepts all numbers/names and brings me to the confirmation screen. After clicking confirm, the website spits out a fat error message that helps not at all, although I feel it will...

rsaint by 2: Seeker
  • 10773 Views
  • 2 replies
  • 0 thanks

Resolved! Request for re-sync of Sure Signal

I would like to request a re-sync of my Sure Signal device. I haven't used it for over 3 months so I think it needs a re-sync from Vodafone's end to get it work. The serial number of my device is: 21229079526. Thanks.

Resolved! Sure Signal One lights one and two only - re-sync required?

My Sure Signal has been working fine for over three years and for some reason now will only show the first two lights. I've tried several resets and a different broadband line but still can only get lights one and two lit. Light four flashes initiall...

adamfyfe by 2: Seeker
  • 12159 Views
  • 9 replies
  • 0 thanks

New Number, Forgotten Vodafone Account Login Details so Can't Add It

Hello,I've tried to add my new number to my Vodafone Sure Signal, but I've forgotten my account password so can't access that account to register it with my new number. I do know the account username, but not password or email it was registered with....

Solid red light slow flashing first light

For the last few days it's been like thisUnplugged it, left it off. Reset it no differenceThe serial number is 40132135795Can you please arrange to reset this ASAPIt's the plug type oneIf I'm being honest I'm not convinced in the 4 months that I've h...

xxmich by 2: Seeker
  • 12949 Views
  • 7 replies
  • 0 thanks

Resolved! Sure Signal 1 Problems

I have for as long as I can remember been unable to get my Sure Signal version 1 to work. I may never had it up and running as previously I gave up having spoken to technical support. Lights 1,2 and 4 are steady but the third whcih I think is connect...

slabrow by 2: Seeker
  • 19933 Views
  • 7 replies
  • 0 thanks

Please resync my sure signal

 Please resync a sure signal device as it has not been used for sometime, if ever.  The S/N is 40131145936. Many thanks, Debbie

debbieh by 2: Seeker
  • 10384 Views
  • 2 replies
  • 0 thanks

All emails have been deleted on Q10

Please help!!! This morning I deleted one email it appeared to freeze so I hit the button 3 times but the email still stayed then I discovered all my other emails were gone.   Normally when I delete from my handset I log into email account on laptop ...

kerrie81 by 1: Seeker
  • 13377 Views
  • 5 replies
  • 0 thanks

Im being ignored...

Hello, I am a pay monthly customer with Vodafone and have been for as long as I can remember (number of years). The situation in brief is that I have an iphone 5 that I use for Business and Personal and I struggle to get signal at my home where I als...

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