iPhone 5 problem

[rednaxela]

Hi,

My sure signal serial is 40113851659

I have been using an iPhone 4 and have upgraded to an iPhone 5. In the process, I've moved my number to and activated a new Nano SIM.

This Nano SIM doesn't seem to be registering with my sure signal (despite picking up 'normal' Vodafone signal without a problem).

How do I fix this?

Thanks,

[Jennybeanie]

Hi James

i have since lost my newly established connection with the VSS!  Only effecting my I phone 5. I have reset again this end but no joy. 

Very sad as poor signl at home without VSS

Jenny. 

[Ben_H]

Hi Jenny,

I'll get SN: 40123218345 re-synced for you again if you could reset the unit once more for me. If this still doesn't work, would you mind getting in touch with my team using the instructions I've sent via Private Message? You can find your PM inbox here. 

Cheers, Ben

[Jennybeanie]

Hi Ben

Thanks for re sync. I am back connected again so fingers crossed it lasts

Thanks again

Jenny 

[Jennybeanie]

Hi Ben

The VSS connection is not holding. No connection again today after it being ok after last re sync.

Any ideas?

ps: I cannot see any private message from the Techteam

Jenny 

[Retired-Simon]

Hi Jennybeanie

Thanks for your reply. I've resent the PM for you now.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[Jennybeanie]

Hi Simon

I had a last go at de registering and re registering VSS to hubby's phone. Seems to have worked and both phones connected including the i phone 5. 

Just need to see if the i phone stays connected this time .

Jenny. 

[gpr123]

Hi tech team, same iPhone 5 problem and CSS, can you resync your end 

SN 21196755389. 

Thanks

[gpr123]

Hi tech tteamdid you get my last post??

regards

gpr123

[Phil]

Jennybeanie - I'm glad your Sure Signal is up and running again.

gpr123 - I've resynced both of your Sure Signal.  Now please perform a factory reset on it by the following procedure:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

jaytobe - Ther serial number you've given (40111345381) is showing as an invalid number.  Can you confirm that this is the correct serial number for your device please?

Thanks,

Phil

[gpr123]

Thanks Phil just reset as you requested 11:20 am will let you know outcome.

once again thanks for your time best regards

gpr123