iPhone 6 bt wifi issue

[David_i_evans]

Called tech support x3 no joy - been into the Leicester shop and spoke to branch manager (not interested! Very surprised!!!) since porting my number I can't log into BT wifi - told by shop its Openzone when I tried that option - still no joy so returned to shop - total apathy!! Disgusted - anyone else know how to resolve it as Vodaphone tech help and shop staff don't?

[David_i_evans]

Feel free to ring

[Retired-Laura]

Hi @David_i_evans

I can see we’ve got your email dated 24 January.

We’ll be in touch as soon as we can.

To discuss this sooner, get in touch with Live help.

Cheers,

Laura

[David_i_evans]

I've discussed this with over 15 people within Vodaphone - how many people does it take to resolve an issue and how long should it take?

What is your average resolution time as I've been waiting two months now?

[David_i_evans]

This was the last email the tech department sent - yours!

Rodney Rodney
Tech Team
‎30-12-2014 04:02 PM
Hi @David_i_evans

We've recieved your email and we'll respond as soon as we can.

Thanks,

Rodney
Reply

[Amanda]

Hi @David_i_evans 

I can see that you've since emailed us back, we'll be back in touch shortly. 

Thanks, 

Amanda 

[David_i_evans]

Thank you ..... You are the 23rd person involved in this fault resolution - I just want this actioned asap!

[David_i_evans]

Despite screen dumps of errors and total frustration at no resolution, no contact and exceedingly poor service I've very sadly have to progress this issue with the ombudsman because I have a) no way of telling when a resolution will be forthcoming b) grown increasingly frustrated with Vodafone c) reset accounts and phones losing time and information d) had enough of wasting my time on this.

Thank you to anyone who actually tried to help - to all the others? I feel training may be in order ... It can't be the BT side at fault, I can use the phone if I downloaded the BT app and used my partner's details - I cannot do it using my own Vodafone details .... despite being told constantly that I use the same details as access to my Vodafone account ... people do not seem to accept that I CAN access my Vodafone account perfectly well and normally .... just not BT!

And, when I suggest that people looking for a data solution avoid Vodafone .... as they do not seem to have the technical or service expertise they edit the email as I'm sure they will this one....

Lost faith - I will not be recommending them and will give my story factually why when asked!

Then it's up to others!!!

[LeeJS]

Hi @David_i_evans 

This isn't good to see.

However, as you've now referred your case to the Ombudsman, we'll wait for them to contact us.

Thanks,

Lee

[David_i_evans]

Vodafone left me with no choice after over a month of closed doors

[BandOfBrothers]

Have you considered visiting an Apple Genius Bar via appointment if you have a local Apple Store to have a diagnostic run on the iPhone.

Just a thought.