iPhone 6 cracked screen

[rachish]

Is there an explanation for iPhone 6 screens cracking without having been dropped or experiencing any impact? 

Was just holding the phone in my hand and it cracked!?!?!

[kids]

Not unless you have a resident poltergeist. :smileysurprised:

There have been reports of screens cracking for no logical reason and if you visit an Apple store they will take a look at it for you and tell you what you options are. They have been known to replace screens in cases such as your free of charge.

[rachish]

Poltergeist - now that would be interesting!  My phone was already scheduled to be returned to Vodafone due to issues with the speaker (only had it 5 weeks) and in between having logged for it to be returned and it being collected, this happened! I explained it to them on the phone but they have still charged me for it being damaged - but I didn't do anything to damage it!!

[BandOfBrothers]

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@rachish wrote:

Poltergeist - now that would be interesting!  My phone was already scheduled to be returned to Vodafone due to issues with the speaker (only had it 5 weeks) and in between having logged for it to be returned and it being collected, this happened! I explained it to them on the phone but they have still charged me for it being damaged - but I didn't do anything to damage it!!

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Unfortunately proving this is going to be very difficult. 

[rachish]

I'm discovering this - they are very reluctant to waive the charge of £234 - but I cannot justiy paying this when I haven't caused any damage to the device.  I would suggest that the device sent to me wasn't fit for purpose!

[BandOfBrothers]

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@rachish wrote:

I'm discovering this - they are very reluctant to waive the charge of £234 - but I cannot justiy paying this when I haven't caused any damage to the device.  I would suggest that the device sent to me wasn't fit for purpose!

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I would suggest then perhaps writing to Vodafone to put your case across. 

Write to via Recorded Delivery :

Customer Relations Manager


Vodafone Limited


The Connection


Newbury


Berkshire


RG14 2FN

[kids]

If Vodafone are asking that money for the screen repair alone I would decline their 'generous' offer and take it to Apple for replacement

[rachish]

I also thought £234 was ridiculous - thank you for the address to write to.  I'm very disappointed at the time it's taking to resolve the issue and am grateful for your suggestions.

[BandOfBrothers]

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@rachish wrote:

I'm discovering this - they are very reluctant to waive the charge of £234 - but I cannot justiy paying this when I haven't caused any damage to the device.  I would suggest that the device sent to me wasn't fit for purpose!

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If you check the link I added  charge less than that to replace the screen unless the charge includes other repairs. 

[rachish]

Been waiting over 48 hours now for a return phone call to resolve the matter - had to ring them back and was on the phone for 15 mins and hadn't even discussed it - just gave my security details and put on hold. After a 20 minute phone call, i'm not told that the manager will ring me back again!! Think the only solution is to discuss with trading standards.  In addition, of the 5 lines I have with Vodafone, 3 of them are playing up i.e - dropping calls, connecting but can't hear the other person/they can't hear me - paying for 4G and not even had 3G for the past 3 days.  Checked online for network coverage - no issues in the area??  Have to question whether this is due to the £234 that i'm refusing to pay?  Just waiting now for them to cut me off!!  So disappointed in Voda - had expected better than this from such a large provider!