iphone 5 still locked

[Jupesfm]

Hi i have iphone 5 i paid to have it unlocked i got an email saying that its unlocked but i tried what it told me to do on the email i have tried loads of diffrent sim but itunes keep saying sim is not valid pls someone help me i dont knw what else to do

[Jupesfm]

ok thankyou just like to know if you have contacted apple. and i am so gratefull for all your help

[Michelle]

Hi @Jupesfm

I’ve checked with the unlocking team and this should now be fixed.

Could you please follow the instructions on our Apple Unlocking video and let me know how it goes.

Thanks

Michelle

[Jupesfm]

hi michelle i have tried everything and its stil not working i have included a print of the error

[Jupesfm]

i have restored it aswell and i am getting the same message

[Jupesfm]

i am just so baffled why its not unlocking vodaphone sim card works fine in it

[Michelle]

Hi @Jupesfm

We need to confirm that you’ve followed the steps from the video on my previous post.

We also need to confirm that you’re signed into your Apple ID through iTunes and on the iPhone.

Thanks

[Jupesfm]

Hi as soon as i connect phone to itune i get sim not valid message straight away it wont let me do anything else i have turned phone off insert diffrent sim and connected to itunes so the phone starts up then on the phone it ask for it tii be acitivated over wifi and then i get the sum invalid error i hve restored the phone using home and power key and connect to itunes and it ask me too restore the phone so i have even restored it but same problem

[Retired-Simon]

Hi @Jupesfm

You mention in your post that your phone says to activate over WiFi. This message would only show if the phone is brand new or it’s been factory reset.

Please follow these exact steps and let me know that you’ve done each:

• Sign into iTunes on your PC with your Apple ID (make sure this is the same Apple ID that you use on your iPhone).
• Insert your Vodafone SIM into your iPhone and follow the steps to activate the phone.
• Once the phone is active, plug your iPhone into your PC.
• Back up any data you wish to save.
• Switch your iPhone off, remove the Vodafone SIM and replace with a SIM card from another network.
• With your iPhone still plugged into your PC, switch your iPhone back on.
• You should then see a notification confirming your iPhone is unlocked.
• You can then restore your iPhone from your previous back up. 

This is the exact process needed to unlock the phone.

Thanks,

Simon

[Jupesfm]

hi i have followed exactly as you said every step till the end and i am still getting sim not valid i have done so many acitivations of iphones over itunes for family and friends but this one is just not happening

[Jupesfm]

thi is the msg i get i have uploaded a screen shot