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03-05-2013 08:48 AM
topped up £15 on my dongle at about 7 am this morning everything fine 8.30 am told i`ve got no credit can someone look into this for me Please.
no downloads done or updates just browsed facebook for about 10 minuets
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16-05-2013 01:32 PM
Hi masklingb,
It's very strange to lose that much credit that quickly - I think we'll need to see what's been going on.
Click here to get in touch with the team and we'll be with you as soon as we can.
Paul
03-05-2013 11:07 AM
03-05-2013 12:16 PM
been using this dongle for about 2 years now and never had this problem before.
unsure as to whether or not the credit expires after 30 days
been into the local voda shop and there telling me that yes the credit was put on around 7 this morning
but i`d used it all by 7.30 .
as all i`d done was browse facebook and been on the vodapages i can`t see how i can of used all 2gb it that time .
even if my dongle was going at maximum it would be a bit much.
03-05-2013 01:34 PM
Hi masklingb,
Thanks for the information, it’s unusual that you’ve used that much data in such a short time. Can you let us know how much you topped up and also what PAYG mobile broadband price plan you’re on?
The easiest way to get your price plan information is by logging on to My Vodafone. It'll show you one of these price plans:
£5 for 250MB lasting 30 days – minimum TopUp is therefore £5
£15 for 2GB lasting 30 days – minimum TopUp is therefore £15
£15 for 1GB – minimum TopUp is therefore £15
Let me know how you go on, and we’ll be in a position to offer more help.
Thanks
Andrew
04-05-2013 10:03 AM
put £15 on
£15 for 2GB lasting 30 days – minimum TopUp is therefore £15
hope this helps
10-05-2013 06:15 PM
well still waiting for a reply is anything being done or even going to be done
11-05-2013 09:04 AM
Hi masklingb,
I’m sorry that your post was missed.
Can I ask what the dongle is connected to? (PC, MAC, Laptop)
Also what APN settings are you using? You can see this in the Vodafone Mobile Broadband (VMB) Software.
Do you know if there was a software update or security update running in the background when you used the credit?
James
15-05-2013 05:15 AM
ok then i`m connected on a desktop pc
no background updates being done a far as i`m aware ceartnly none capable of using that much data in that space of time
PPBUNDLE.INTERNET
user web
Vodafone Mobile Broadband (10.3.102.36259)
Pay as you go 2GB
modem type K3565
firmware 11.608.10.51.00
15-05-2013 09:13 AM
Just out of interest are you getting redirected to a top up page when you try and browse the web using your dongle?
16-05-2013 03:24 AM
yes thats what started happening about 20 - 30 mins after i put the credit on my account