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15-10-2016
11:00 AM
- last edited on
17-10-2016
09:10 AM
by
DaveCD
What has happened to the online complaints form that Vodafone customer services has asked me to fill in? too many complaint to handle? Joke company.
Solved! Go to best answer.
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15-10-2016 11:02 AM
@jocata wrote:What has happened to the online complaints form that Vodafone customer services has asked me to fill in? too many complaint to handle? Joke company.
Hi there
Vodafone have changed the way they deal with complaints. The online form has been removed and replaced with a dedicated phone number. You can find out how to make a complaint here
PWIAC
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15-10-2016 11:02 AM
@jocata wrote:What has happened to the online complaints form that Vodafone customer services has asked me to fill in? too many complaint to handle? Joke company.
Hi there
Vodafone have changed the way they deal with complaints. The online form has been removed and replaced with a dedicated phone number. You can find out how to make a complaint here
PWIAC
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15-10-2016 11:08 AM
when was this change implimented?
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15-10-2016 11:11 AM
@jocata wrote:when was this change implimented?
I can't remember exactly when it was changed. I seem to think it was about a month or two ago.
PWIAC
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15-10-2016 11:14 AM
it was only last week i was advised to fill out the form. oh my thanks for your help, ill write an old fashioned letter
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15-10-2016 11:19 AM
It could have changed more recently than that but I honestly can't remember when it changed.
PWIAC
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12-01-2017 07:02 PM
Have phoned the "dedicated complaint line" ha ha twice today - they tell me I have to fill in tthe online complaints form to log a complaint - its not there! Why do Vodafone feel the need to take my dd, destroy my credit rating and cut my phone off every 4 days. How are you meant to get anything resolved? Waiting the 8 weeks again for the ombudsman seems to be the only way!!! Disgusting Vodafone!!
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12-01-2017 07:05 PM
This link still seems to be here - hope it helps. 🙂
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12-01-2017 08:11 PM - edited 12-01-2017 08:11 PM
Despite the fact that I tested the link three times before posting it is now not working - it was previously sitting on the link given but in the past five minutes has started diverting back to http://www.vodafone.co.uk/vodafone-uk/forms/complaints-b/index.htm, different to the original link!!
It seems to sit on the original link for a few seconds and then disappears again...
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12-01-2017 08:59 PM
Vodafone have this page >
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
