sure signal

[dylwills75]

I had a power cut a week ago since then sure signal box doesn't work I have tried several factory resets and nothing only one of the four green lights on.. its version 1

[Becca_P]

@dylwills75

I've checked your IP address and it's showing within range, so this isn't causing any issues.

Your Sure Signal last connected with us this morning, please try restarting your phone to see if this helps.

Getting a new power supply as suggested by @cineriv may also help to resolve the problem.

Please let us know how you get on.

[dylwills75]

I've tried everything can't understand why it would be the power supply adapter as the box is working the power light is on the @light is on so I know it's connected to internet but the fourth light is off so it's not giving out 3G signal getting frustrating now it's been two weeks 😕

[Alex]

@dylwills75 You'll need to remove the affected numbers, leave a 24 hour period, then re-register them.

Our Live Chat team will be able to assist you with this. 

Let us know how you get on. :smileyhappy:

[cineriv]

Don't be misled because there are lights on the box.

The power supplies rarely totally fail, they degrade over time until they can't provide enough power for the Sure Signal to fully operate correctly and the only way to diagnose the problem is to replace the power supply.

A few of recent problems similar to yours ..... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V1-stopped-working-end-of-Dec/m-p/25...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V1-not-working-for-1-week-now/td-p/2...

Regards,

[gsmsecure]

I agree...

Try a similar voltage and current version.. also check polarity of the centre pin.