suresignal 3 problems

[vardhanr]

Hi,

I had a suresignal v1 which stopped working and I replaced it with a suresignal 3.

I am still having issues where the phone does not get a signal from the new Suresignal, even when it is in the same room.

I have intermittent 4G coverage and voice calls are pretty awful without SS working.  Please help.

My setup is 

Suresignal v3 connected directly to Sky router

Sky Broadband Unlimited with around 6.6Mb/s download and 0.75Mb/s upload and 29ms ping

Phone: Nexus 5 (4G)

The suresignal is connected and the power (red) light is on, and the 2 white lights are on (internet and in service)

the 3rd white light does not come on when on a call on most occassions.

Thanks

Vardhan

[Retired-Ian_]

Hi @vardhanr 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[NiceFish]

Would I need to do the same thing?

My Sure Signal stopped working 3 weeks ago. Many reboots later and still no signal. Vodafone did a speedtest with me over the phone which showed I have a strong signal. They then informed me to contact BT as I needed to assign a Fixed static IP address on the BT router. Contacted BT who advised they are not allowed to do this, but gave me a link where I can do it myself: http://bt.custhelp.com/app/answers/detail/a_id/13954

Are BT correct? Thought I better ask before going ahead.

[NiceFish]

Here's my tracert by the way:

C:\Users\James>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 7 ms 7 ms 7 ms 217.32.147.8
3 8 ms 8 ms 8 ms 217.32.147.62
4 9 ms 10 ms 9 ms 213.120.176.34
5 13 ms 9 ms 10 ms 217.41.168.223
6 10 ms 11 ms 10 ms 217.41.168.109
7 21 ms 9 ms 10 ms acc2-te0-0-0-14.l-far.21cn-ipp.bt.net [109.159.2
49.216]
8 10 ms 9 ms 10 ms core4-te0-19-0-20.faraday.ukcore.bt.net [109.159
.249.161]
9 10 ms 10 ms 10 ms 62.6.201.215
10 14 ms 15 ms 10 ms lndgw2.arcor-ip.net [195.66.224.124]
11 11 ms 11 ms 11 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\James>

[vardhanr]

Hi Ian,

thanks for looking into this.

Appreciate your help.

Regards

Vardhan

My answers are below:

Speedtest: http://www.speedtest.net/my-result/3972458293

Pingtest: http://www.pingtest.net/result/112346196.png

External IPv4    90.198.79.22

External IP v6  ::ffff:5ac6:4f16

SS Serial no:  421 424 444 56

Trace route output:

D:\Users\Vardhan>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    30 ms    31 ms    32 ms  027808f6.bb.sky.com [2.120.8.246]
  4    33 ms    30 ms    30 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    31 ms    31 ms    29 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[NiceFish]

Any updates Vodafone peeps? It's been 3 weeks now and is genuinely affecting my business.

[NiceFish]

hello? It's been a day and half now guys and we're both still waiting. Not exactly what you call great customer service. Can you just reply so we can get this resolved please.

[NiceFish]

Dear Vodafone eForum,

Can you tell me why no one from the eForum has had the courtesy to reply to a problem I am having with my Sure Signal in nearly 2 days on this thread: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/suresignal-3-problems/td-p/2321330 ?

I'm missing call after call not to mention not being able to make calls. It's genuinely affecting my business now as customers are placing their orders elsewhere in the run up to Christmas.

Can one of you please help me to resolve this issue.

[drey_p]

I have merged your new post into the existing thread on the same issue - this will prevent duplication of information and also provide you with better continuity.

The reason you haven't had a reply from one of the eForum Team is because they aim to reply in about 48 hours or so.  Please be patient and one of the Team will be with you just as soon as they can.

[Retired-Laura]

Hi @NiceFish

Thanks for the information.

You’ll need to make sure that the IPSEC setting has been selected on your router and that the Vodafone Sure Signal is connected directly to the router and not via a switch.

Also, ensure that your port forwarding is correct.

Please see below:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

If this is still not working, please can you let us know the exact light sequence that you can see on the Vodafone Sure Signal and you serial number.

@varhanr – Thanks for the information.

Have you tried an new Ethernet cable in the Vodafone Sure Signal?

Cheers,

Laura