Sure signal

[Daverafferty]

My sure signal has stopped working my broadband and wifi work perfectly sure signal device just flashing red light constantly tried soft and hard reset to no avail

[Nabs]

Hi Daverafferty,

Have you tried following the steps in the Sure Signal Troubleshooting thread?

If you are still experiencing the issue having completed these steps, post the template with your answers here and the team can look into this further.

Nabs

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Daverafferty]

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.0.1 (192.168.0.1)  145.209 ms  1.616 ms  1.553 ms

 2  * * *

 3  109.255.253.254 (109.255.253.254)  45.447 ms  8.354 ms  9.168 ms

 4  84.116.238.38 (84.116.238.38)  17.794 ms  19.114 ms  18.393 ms

 5  nl-ams05a-rd2-xe-4-3-1.aorta.net (84.116.134.82)  19.959 ms  17.828 ms

    84.116.134.130 (84.116.134.130)  19.412 ms

 6  84.116.137.74 (84.116.137.74)  18.630 ms  17.597 ms  18.578 ms

 7  nl-ams09b-ri1-xe-9-0-0.aorta.net (84.116.130.10)  19.469 ms * *

 8  ldngw1.arcor-ip.net (195.66.224.209)  88.227 ms  20.752 ms  20.369 ms

 9  85.205.116.2 (85.205.116.2)  20.535 ms  18.974 ms  18.625 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

[DaveCD]

Hi Daverafferty

The traceroute appears to be ok.

Can you let us know what the serial number of the device is so we can take a look at this end?

Also can you confirm that the light sequence is still the same?

DaveCD

[Daverafferty]

HI its the small unit one plug into mains and plug socket on back of it light sequence is solid red loght and flashing white light next two lights are blank

[Retired-Andy]

Hi Daverafferty,

The light sequence that you’re seeing shows that the Sure Signal is being configured.

The process can take up to 6 hours to complete and if interrupted, will start from scratch again.

Is it now working properly for you?

If not can you let me have the serial number of the unit (it starts 401)?

Thanks,

Andrew

[Daverafferty]

still not working and seriel number is 40131804722

[Sukhi]

Hi Daverafferty

Can you double check the serial number? As it is coming up as invalid.

Thanks

Sukhi

[Daverafferty]

How do u do it on a mac